Fossil Creek Vision Clinic

I absolutely LOVE this office! If you want a doctor that ACTUALLY takes the time to explain things to you, this is the place for you. I had a rare condition and I was losing my vision. Dr Spivey took the time to explain my condition and point me in the right direction it’s been 2 years now and my vision was restored to 20/30. I was blind in the 30 eye! Amanda is so helpful when I go back for my check ups. I got a pair of readers and she took the time to show me the variety online of different colors. I’m ADDICTED to cool funky frames and they always have the best selection. I can’t recommend this place enough. If you want a place that feels like family with a staff that cares come here!

On 10/11/2025 I made an appointment for my annual eye exam via Fossil Creek Vision Clinic online website for 10/30/2025. This newer location isn't staffed or operated as detailed as the old Beach location. With Dr. Spivey being the only optometrists the wait can be extreme. Meghan and Jennifer wrongly verified my insurance for the contacts exam. With charging me an out-of-pocket $90 payment and was informed that my contacts will be available within 2 weeks. Verifying with my insurance provider to question why I made an out-of-pocket payment for the amount. The representative informed me that Fossil Creek had the incorrect plan of benefits for me. Calling back to inform Jennifer at Fossil Creek she stated she went by what her office manager, Meghan told her. Informing her that my exam payment and contacts order needed to be changed. She stated she would make the correction upon me sending her what my insurance agent had sent me. After emailing and texting Jennifer the benefit information on on 10/31 and calling her to verify receipt also mentioning if there was any additional concerns to contact me directly. As time and days passed there wasn't any updates on the status of my contacts or refund. Making several calls and speaking with Pearl of my concern along with stressing the importance of receiving my contacts and prescription since they had my payment. Meghan the office manager even told me she had no transcript or conversation by me of my concern request. Jennifer stated she was waiting to process my contacts for benefits detailed information. *Since, 10/30......!?! Guuuurl!! Verifying my conversation and request I resent the email on 11/20/2025 of the conversation and benefits plan to process my contacts. They totally failed to supply my prescription and contacts order. They didn't even put the claim in to my insurance until after I made the complaint with them and my insurance on 11/20/2025. This office is not trustworthy even for the birds to see. NO CLUCKS GIVEN!!

Arrived early for our appointment. Receptionist looked like she was dozing off at her desk. There wasn't any acknowlwdgement when we came in and when I knocked on the window in front of the desk, only then did she seem to realize someone came in. She said to take a seat and wait for when we were called. We waited in the silence until 25 mins after my scheduled appointment. I approached the desk again and asked when we would see the doctor. She said something to the effect "Oh, yeah, he's probably with another patient. Maybe their dilating so it will be a while." I said that it was unprofessional to over schedule and not provide any response and not even update arrivals. There was no one else in the front lobby. I cancelled the appt and left. Everyone brought their bodies but forgot tgat they were dragging their bodies to...work. I will not trust this behavior with handling insurance and prescriptions.

I have an autistic son that Dr. Spivey and his team were fantastic with. It took several appointments to get a full vision exam on him but they were extremely patient and really made my son feel comfortable in their office. We drive 2.5 hours to come to this clinic and its well worth the drive. Highly recommend!

I've been coming to Dr Spivey for years. I've always noticed that the clinic is clean, the employees are quite helpful, and usually I'm in and out with very little wait. He is very upfront with what is going on with your eyes and vision and does not seem to rush you through the process. You feel like family instead of a member of an assembly line. He explains the whole process and why he is doing what he is doing. You can tell that he really does care about you as a patient. I'll keep coming back to Fossil Creek Vision.