I had a very disappointing experience ordering prescription glasses for my toddler. I visited once to look at frames and was told to bring my child back for fitting. When I returned, my toddler behaved like many toddlers do—walking around and needing redirection. I asked the salesperson for help selecting frames and whether a black version was available. Instead of assisting, he remained seated and responded, “I have to take a look at the frame 1st” When I explained that I couldn’t complete the order todaywithout some help, he said, “Today is probably not the best day to do this,” and later, “you should be able control your kid what do you want me to do, grab your kid and make him cry?” I was never expecting anyone to discipline or restrain my child. I simply expected guidance and customer service while purchasing expensive prescription glasses in a pediatric hospital. Families bringing toddlers to a children’s hospital deserve patience, professionalism, and a willingness to help. Unfortunately, this experience fell far below those expectations. This is a white lean guy with black glass and mustache I did expect assistance in selecting and fitting frames. His comments felt dismissive and did not reflect the level of patient-centered service I expected from a pediatric hospital. I hope staff working with young children receive training on how to support families during the fitting process.” I am sorry but I did say you are the worse salesperson i have seen
