The covered Medi-Cal/VSP eye exam was not offered without an additional $39 retinal imaging fee. In my experience, this was presented as required rather than optional. I declined the add-on and filed a grievance with my insurance.
Francis E Kuo OD
About
Located at 346 Union St Ste 1 in Santa Cruz, CA, Francis E Kuo OD is an eye doctor and optical shop serving the Santa Cruz area. The practice offers both eye exams and eyewear, which means prescriptions can be filled without a second trip. Listed services include comprehensive eye exam and glasses & frames. VSP, EyeMed, Cigna Vision and Humana are among the 7 vision plans accepted. Doctors at this practice include Francis E Kuo, OD and Carly L Szafranski, OD. The optical carries 36 frame brands. Walk-in visits are welcome. Call (831) 460-9717 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
346 Union St Ste 1
Ste 1
Santa Cruz, CA 95060
Get Directions - Phone
- (831) 460-9717
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Doctors at this practice
Reviews on Google 16
Very disappointed… Usually after every eye exam, someone usually helps me look at glasses. Today… Was the first time that I experienced going to my eye exam and billed towards the end with “ ok that’s all”. I asked if I am not eligible for receiving glasses? Although, I called to confirm prior to appointment & have the following insurance. Was told “ if you want to”.. I’m very disappointed!! I usually get the coverage by the insurance & pay the following remains. Not a problem for me, but apparently was for the staff. So, I commuted my way to my appointment & paid just to see if my eyes were ok? WOW thanks lol….
I received honest and friendly service when I came in to order my glasses and pick them up. The glasses were ready in a timely manner, an appointment was set and kept on time. The attendant assisted me with adjusting my glasses and making sure the prescription is correct in a friendly manner. I was also able to buy a high-end pair of sunglasses capable of taking my prescription. They stock a variety of Maui Jim and other prescription worthy glasses for being outside in the sun. What a difference to be able to read and see at a distance. Thanks.👏🤓😎
I've been going to Dr.Kuo for over 7 years, now and he and his staff are friendly and easy to communicate with. I have purchased prescription glasses as well as contact lenses and enjoy my yearly exams. I often have lots of questions and Dr. Kuo takes the time to explain my eye health and changes that occur as I get older. He is an active cyclist so he often has some really great Oakley and performance eyewear available on-hand.
Excellent service..... Great Staff.... could not be happier. Customer-oriented. Ordered specialty work frames with bifocal top and bottom. The optician fixed my badly twisted old pair of glasses so I have a back-up pair. Also ordered everyday glasses with no-line bifocals and transitioning sun glass. I'll Be Back!
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