As much as it pains me to leave this review, I feel I need to be honest about my experience. For the past three years, I was told by Georgia Eye Center that I had keratoconus. When I began experiencing worsening blurred vision and headaches, I decided to seek a second opinion. The new doctor performed a very thorough evaluation with multiple tests and ultimately determined that I do not have keratoconus. I was also informed that my insurance would likely not have approved treatment for keratoconus because the clinical findings did not support that diagnosis. According to my second-opinion physician, I was prematurely fitted with scleral lenses and given an incorrect prescription. I was also told that I was being considered for a referral for corneal cross-linking. Learning that I may have undergone evaluation for a serious procedure based on a diagnosis that my second-opinion physician concluded I did not have was extremely upsetting and concerning. In addition, obtaining my medical records was unnecessarily difficult. I was initially told they would be available within two to three days. Instead, it took nearly two weeks and required multiple follow-up requests from both me and my new doctor’s office before the records were finally released. This review is difficult to write because everyone I interacted with was kind and professional on a personal level. However, kindness alone does not make up for what I believe were significant concerns regarding my care and the handling of my medical records. From a patient-care and business ethics standpoint, my experience was deeply disappointing. I encourage anyone seeking care here to consider obtaining a second opinion before proceeding with a major diagnosis or treatment recommendation. My experience reinforced the importance of advocating for yourself and verifying a diagnosis when something doesn’t feel right.
