I wasn't real impressed. The week of, I was told the doctor wanted to leave work early and they forced me to reschedule. The busy season at my job is right around the corner, so I really wanted to get it over with the same day. They misgendered me on the text. Check-in was probably my most normal experience. I have NEVER felt comfortable at an optometrist office before, and I felt like I was getting judgement from the fact I forgot to clean my glasses, not knowing that the panel was rubber instead of glass and the fact I have put off visits for years because my former optometrist traumatized me with numbing eye drops and that stupid glaucoma checking machine. Then, because everyone else was sitting within the sightline of the hallway, I had to sit on the opposite side of the interior lobby just to be called "mister" from down the hall without her being able to tell just by looking at me that I'm obviously NOT A MISTER. Usually after an exam, I tend to have questions, but I got shooed off like I didn't even matter. Then I go to pick out new frames. It is my FIRST TIME there, and the person at the desk was on the phone almost the whole time I was browsing. I'm so used to the sections being separated on different walls. I had no way of knowing which section was what. Most of the frames accommodated big lenses that I don't need cause if something is that low in my vision line, I can see it just fine. I prefer narrow lenses. There was not very many to choose from. Then when she finally hangs up the phone, she starts judging the pair that I've been using for almost a decade (that have been bent, had screws replaced and been slept in). I haven't felt this dehumanized since I've been to the gynecologist. Please do better! The only thing I can appreciate is that air blowing machine being the biggest improvement from my last optometrist. My glasses have now finally came in, and they ordered me the wrong color frames! They're brown! I requested grey! This really drives the nail in the coffin on how they do not value me as a person.
