Hashemi & Associates OD

I have been with Eye Medical for a long time before it was Eye Medical. Dr Hashemi is awesome. In total I’ve been going to DR H for 13+ yrs. He is quick and gets you going with your new prescription. Also I started taking my daughter and it is always a pleasure to go and talk to Dr H about our eye health. Sadly, my family is moving and I hope to find someone like DR H to trust our sight with. Thank you Dr. Hashemi for all you did.

Called yesterday to make an appointment for a stye that will not go away. I explained the reason for the visit and gave all of my information. No one on the phone explained to me what the visit would cost, I assumed my insurance would cover it. I arranged a sitter for my toddler and showed up the next morning for my appointment. The receptionist could not “figure out” my insurance but told me “it’s no big deal, don’t worry about it” and instructed me to take a seat in the waiting room. When I was called back, she asked “Did anyone on the phone yesterday explain to you the cost of your visit?” I told her no, and she said “it’ll be $150, that’s ok right?” I immediately told her no it wasn’t, as I have insurance and it should cover my visit. That’s when she told me they do not take my insurance. I then walked out the door. A complete waste of my time and very unprofessional.

I went into the office and received an eye exam. Everything went good. As i picked my out my glasses i advised the service clerk that i only wanted the glasses and the prescription lens . The service clerk tried to persuade me to get a blue tint and i advised her that i ABSOLUTELY DID NOT WANT BLUE TINT ON MY GLASSES! She stated it would not be blue and i would not be able to see the tint . After 10 minutes of rebuttal i gave in and advised her i would do it since she said i needed it but she guaranteed there would be no blue tint . I went to pick them today and my glasses were BLUE! I asked for a refund for the blue tint and asked them to remake my glasses. I was advised that they could not perform a refund for the tint. I asked to speak to the doctor 3 times . The front desk clerk went back to tell him i wanted to speak to him he would not come speak to me at all . I requested a full refund and will be taking my service to another eye doctor who listens to their customers , and not trying to scam customers for commission and sales. The blue tint was so bad the front desk lady even stated she hated the tint. I’ll give them 1 star . Would not recommend!! They are cognizant of what the consumer wants but will pressure you, and lie to you for commission sales.. Replying to your post . Let’s take personal out of business. Her being your wife is irrelevant to the service i requested and asked for. I specifically told her I did not want that and I was pressured into getting something I did not want. I was lied to and was advised that there was no blue tint and you would not be able to see it. As far as me requesting a refund for the blue tint i was advised that i can just have a refund for the full thing . That was horrible customer service. Then i was told that you guys have the frames in house, and i could have them fixed by Wednesday , not only to be told shortly after they had to be sent off again. You guys were advised that i had ZERO issues at the computer . My issue was my eyes get foggy when looking in a distance. So the blue tint did not apply to me at all . Thanks for the refund i will take my services where they are welcomed. This is business not personal. Thank you

The best. As a new patient this will be my eye clinic for now on. I will recommend to EVERYONE in the DFW area. Thanks again.

Have used this clinic for many years for Eye Care. Walk in no appointment and got to see the doctor right away.