Hb Eye Care Center

Been going here for twice now. And they don't good around. Straight to the point, let me pick out my own glasses instead of suggesting, Glasses came in quicker than other places that says 1-2 weeks, but more like a month. Will still go here.

I am 16 years old this year, almost 17. When I was 10, a vision screening at school revealed that I was developing nearsightedness, so I had to wear glasses. When I was 12, I began treatment at Dr. Xu's clinic and started wearing orthokeratology (OK) lenses. Now I'm about to graduate high school, and my vision has maintained stable and clear, having never had to wear glasses since. Dr. Xu has been an incredible doctor, maintaining skill and professionalism during every visit.

Service is amazing. I had an issue with Google time not being correct but once the doctor saw my review she immediately addressed it and resolved it. Professional and great customer service!

We are all patients at this clinic. I get my glasses here，and Dr. Xu's excellent skills make me feel very reassured. Every pair of glasses I get here is very comfortable to wear. My children's orthokeratology lenses are also from this clinic. So far, both of my children, who are about to graduate from high school, have hardly experienced any progression in their myopia. I'm very grateful to Dr. Xu and this clinic.

I have no idea where all of these five stars came from and an overall rating of four stars...... I had the worst service I have ever had at an eye doctor's office and I have been wearing glasses for 43 years! I also have had better service at the Walmart eye care center! The front desk has NO customer service skills! A week after my exam, I received the phone call from the office but, I missed the call. I called them back within minutes, no one answered the phone and the office was not yet closed. I also did NOT receive a voicemail message telling me that my glasses were ready, as well as no one trying to reach me after the initial phone call. I called the office back a few days later (as they are closed Friday, Saturday and Sunday) to find out if my glasses were ready. When I got to the office on Monday, I gave my name and said that I was there to pick up my glasses. The girl at the front desk handed me my glasses in a case and said, "Try them on to see how they fit." There was no taking a seat and having someone fit your glasses to your face, which has always been the case anywhere I ever went. When the doctor came out (in between patients), I told him that the frames were a little loose and they needed to be tightened. He asked me to wait in the waiting area but, changed his mind and said I could have a seat in the display area. Once that was settled and before I left, I asked the front desk for an itemized copy of my receipt. She started to fill out a piece of paper and then said that before she completed it and gave me a copy, she would have to speak to the doctor because she had some questions - said she would email me a copy. I received that copy and it was a photo that was taken with her cell phone, along with the shadow of her phone and her hand in the picture of my receipt! Seriously, this is so unprofessional! I felt like such an inconvenience..... I do NOT recommend this office!