Henry Ford OptimEyes

Was a “no-go”, cannot be late at all. So do not make appointments if you do not know the area and get stuck in Rush Hour traffic. I wouldn’t listen to your GPS neither. Construction 😵‍💫 4 stars for running a tight ship i guess. No stars for me making an appointment the morning of and coming from a dentist appt., Dr. x-ray appt., and a third office for bone scan/bloodwork lab!!! I tried getting it all in with no sleep coming from new home 2 hours away. Lmao🤷‍♀️

Had an impromptu opportunity to waltz through OptimEyes to do some casual browsing for frames. Was greeted by a pleasant and persuasive optician, Hannah. Without hesitation, she sized up my needs and suggested a number options that I’ve never even considered. She had a solid and thorough working knowledge of her products/services. In addition, (and as equally important) Hannah listened intently as I explained my situation and preferences. Not once was she evasive. Never did I feel pressured. In fact, Hannah answered every question I sent her way. She was not pushy, but poised and positive and professional!!! (Refreshing in this day and age!) She seemed genuinely concerned about my eye care and my HFH eyecare experience. I can tell this employee likes her job— It shows! Was shocked to hear she’s a newbie… Had her pegged as a seasoned veteran!!! “Service with a smile”… NOTE: I’m leaving my current eye care peeps, Advanced Optometry and America’s Best for HFH OptimEyes. I’m buying my next glasses and gas-permeable contacts here!!! And Mr/Mrs Manager, you have that service-oriented, knowledgeable, customer-centered Hannah to thank for that. That girl ought to be training others! Whoever hired her was wise and did HFH real good! She’s a winner in every sense of the word. Bottom line? Unequivocally, I’d hire her in my own business, any day! Give her a public shout out/acknowlegement. Throw an extra bone in her paycheck— She could easily be the face for OptimEyes, yes, “The Poster Child”, if you will— (I’m not a relative😃, just someone who appreciates good old fashion customer service). I rarely give online reviews, and when I do, it’s only for an outstanding experience in the business realm. Hannah was that outstanding experience. ••••••••••••••••••••••••••••••••••••••••••••••••••••• Sincerely and Respectfully your new client, Dave Alonzi👍

My husband had an appt and I called to let them know due to unforseen occurrences that we would be a bit behind. He goes in and he's turned away. They stated that he was a no show. So after I had paid for parking I went in to explain the situation to the ladies at the front desk. He just had a procedure on his leg and it was difficult getting to the door but it was in the parameter that's stated on Google. A window of 10-15 minutes. If we had not called ahead and still wanted to be seen being turned away would be understandable. Our insurance is great and it will go elsewhere.

This location is very peaceful and everyone there always has a great attitude and are very helpful. Hannah was able to get me an upgrade from my usual while saving me money.

Great experience today at Henry Ford OptimEyes in Royal Oak. Staff was kind, efficient and timely. Dr. Crane helped me understand testing I had performed and I did not feel rushed. I was in the market for a new pair of glasses and Ruksana walked through the store helping me select several options and provided honest feedback on the fit and look, helping me to select a style that matched me perfectly. Highly recommend!