Had a really weird second hand experience. Not only did the front desk receptionist not properly check me in (I had to wait an hour to be seen, while people who came in after me got in within 10-20 minutes,) I witnessed a receptionist get very hostile with a patient who was obviously confused. The patient was trying to schedule some sort of follow up, and the receptionist very quickly lost her patience trying to explain to the patient what appointments the patient had already scheduled, and what needed to be scheduled in the future. It’s important to point out the patients was a person of color, and after an hour of listening to people get checked in, and multiple white people being much more difficult to work with, it was obvious her lack of patience was derogatory. No matter what your patient looks like you should have extended patience with them. Don’t work in medicine if you can’t handle that. As someone who works in the medical field, it always disgusts me to see these interactions. I also want to say that the actual medical staff and professionals seemed kind, I had no problems with them when seen.
