Hero Vision Of Utica

My experience has always been pleasant. The staff is always kind and makes my kids feel comfortable. This time however, we experienced our first ever hiccup. Jessica went above and beyond to keep in contact, even as she about to go on vacation, but she reached out adding to her load before she could leave. Then upon returning she reached out and followed through with everything she said she could and would do to get everything corrected and us back on track to get authorization for my son's treatment. She is a real jewel and asset to the office and deserves a raise! Please do everything you can to keep her!

They are horrible about giving accurate quotes for basic work being done. On 3 different occasions we paid the estimate and then were billed twice as much. On our last and final visit which was the last straw for me. Everyone reassured me everything was covered for both of my girls on this visit scheduled at the same time for all routine checkup stuff. No work, just their annual checkup. I confirmed when I made the appointment and when I checked in. I was NEVER told that I needed to ask every person that came in the room if they were in network. They sent one doctor in for one child, covered the entire appointment. Then a different doctor, who was out of network in for the other child and my insurance denied the claim. When I tell you they totally dropped our family, they refused to call me back EVER regarding this matter or a cost on work that needs done for said child. Which I thought was odd, now I know they realized their mistake and didn't want to deal with me. Of the many calls I've made the last lady said there's nothing they could do that I had to pay the bill, even though they admitted it was their mistake by sending in a doctor that was not covered. They truly don't care about people, just money. They billed and covered everything for one child and not the other for the same visit,same services, same insurance coverage.

When I say, I dread my children’s visits here let me explain that it’s for valid reasons that happen at 9x out of 10 appointments. Let’s start off by the poor time managing. We should not have to wait an hour from their scheduled appointment to be seen. I am a patient person as I have 3 kids, so to know that I have to set a timer for 45 minutes (giving grace) and then I start asking questions, AFTER I SIGN IN, is absolutely ridiculous. People have things to do, and not only that but having a baby with me is incredibly hard to manage extra long wait times. Secondly, the place is filthy! The floors have clearly not been cleaned in weeks. Not just even the floors, since I had an hour wait time I could not help but look around and notice that the benches in waiting area are not wiped down or sanitized after each day. There is residue all over the furniture and floors that left dirt markings all over my year olds clean clothing who I refrained to having to put down because of the grossness, but again, if you have a baby and your wait time is 45 minutes plus, you can only hold them for so long before they want to crawl and walk. So from the waiting room to the back, there was dust, spilt things, and dirt all over. I could have easily taken my finger and wiped dust that was all over that furniture that is hanging right about my children’s face (tv, the big arm stand, god knows whatever else). I was so disgusted and irritated with everything, I was 2 seconds away of just taking my kids and leaving after seeing the dust hanging above them. The only thing that stopped me and calmed me down was the assistant and her kindness. I was trying to not take my irritation out on anyone as it’s not their fault that the place is not being maintained appropriately. Do NOT GET ME WRONG, the staff is always nice. Super sweet, caring towards my children, and respectful even when my patience has been lost because of poor managing. Which let me say, is not fare them to have to deal with. It is to the point that I am going to find another pediatric facility because every time we have gone there the wait time is ridiculous, the place is filthy, and it is clear that the managers do not care about that facility. It’s awfully sad. Get a cleaning crew or better one and manage your times better!! I get things happen, but for every 6 months for the past several years and it’s the same ordeal tells me it’s not just a fluke, this happens daily.

Dental hygienists and dentists are great! My only issues were the long wait, it felt sort of like a cattle call. Also the lobby was VERY dirty. The floor, windows, etc. The actual dental office is clean and welcoming but I would recommend a deep clean. My daughter had a morning appointment and it was clear that this was days and days worth of dirt. Despite the initial appearance, we will be back.

I enjoy coming here . Everytime I come to my kids appointments we always look for Vanessa, we only had her 2x but everytime she made my kids feel at ease bonded , literally had a full blown conversation with my kids and still got us in and out I recommend Vanessa she is understanding and always giving my kiddos tips on there brushing and flossing !!!