Hillcrest Family Vision

Dr. Lander is great but it's been two months and many calls regarding my son's contacts that I paid for on November 15, 2025. Supposedly, they are now in and ready to be picked up tomorrow. Luckily, he had extras and glasses while he waiting 8 weeks to get them. I hear this happens a lot there. This hurts Dr. Lander's business. My new eye doctor had mine shipped to my home the same week I ordered them.

Such a positive experience today. They were a bit short staffed which i expected with the upcoming storm but I was out within an hour! Dr Lander took her time to explain things to me to help me understand and if I had any questions she was great at answering them! And everyone on her staff is super kind and super helpful. I wasn’t really sure which frames would look good but her staff really make sure you leave feeling satisfied. Thank you Dr Lander and team for a very positive and helpful experience! You guys rock!!

This establishment at minimum is unprofessional, unaccountable and dysfunctional from a personal perspective. However from a professional perspective, it is certainly not following standardized Ohio vision laws and regulations. My fiancé started to come here after his previous Dr. retired who was absolutely fabulous. His experience here has been okay but not very good at all. As a provider myself, upon seeing his frustrations I referred him to a reputable eyecare provider. He requested his records from Dr. Giselle Lander in September of last year 2025', after not receiving the records, we called back again and was told "Dr lander was going through a pile of requests and they would be sent out to him as soon as she finished going through them." Again we never received them. His new provider reached out to this facility again in October 2025' to assist him in getting his records they too still have not received them nor has he as of January 2026'. I am very much aware that she only has a limited amount of days to release his requested records per regulations. Thankfully his new eyecare provider is awesome and he is very happy he switched. I certainly would not recommend this office or provider to anyone and I encouraged my fiancé to file a rule violation with the vision professional board and submit a complaint with the FTC, as of course we documented and kept copies of all requests and responses.

Amazing experience.... Wow can you say above and beyond I probably had the worst case of broken glasses 🤓 they have seen all year if not ever lol 😆 but the staff was so friendly and understanding they were able to get me a new set of frames that were super budget friendly I'm so appreciative of the staff and they didn't take long at all no price gouging no trying to upsell I'm truly grateful 🥲 for their service.Fast, friendly, understanding, and problem solving what more could you ask. The whole family will be switching to this practice. Thank you so much again.

Dr. Lander is incredibly knowledgeable, patient and thorough. She's been nothing but wonderful. Her team is great too! Wouldn't want to go anywhere else.