Howard University Faculty Practice Plan - Ophthalmology

This is absolutely the worst hospital/ dr. office in D.C. They are unprofessional, do not answer the phone, and get into fights with patients. When I went for my appointment, not only was I waiting for over two hours after my appointment time to be seen, but the woman at the front desk tried to physically fight a patient. Screaming obscenities and coming from behind the desk. After that terrible display of professionalism and self control- They didn't even send my prescription to the pharmacy! I had to call and remind them! Ive called 3 times a week for a month and they still haven't filled it. This institution is abysmal, and should be under review. The student that saw me was not only abrupt, but inept. The actual Dr. has been the only reason I didn't write this review sooner. She was brilliant, and truly I have no idea why she even stays at such a run down, inefficient, deplorable institution. Avoid this " Hospital" at all costs.

While the team is good, the perception of time is lacking. Time is one of the most important things in the world and once gone, one cannot get this back. One of the doctors complained about one of their patients complaining about their visit time taking a while, which shows lack of professionalism. I hope this gets resolved otherwise patients, which are customers, are in their right to take their business elsewhere.

I've been a patient at Howard for more than five years because I have an issue that requires a specialist, but I still cannot get a call back or access to the patient portal to book appointments despite calling, leaving messages, emailing, and talking to staff repeatedly. When you do finally manage to book an appointment, they overbook and it usually takes 2 hours to be seen and then they don't update your insurance information so you are incorrectly billed.

It is my pleasure to express my observation on the customer service and the treatment I obtained at your Ophthalmology Department since Aug-15-2017- Oct – 4-2017. During those days, the treatment obtained from your department—particularly the eye surgery, was successful and ended without complications. In the meantime, I would like to thank the outstanding services given to me by the technicians, nurses, and receptionist. Everything was great and wonderful! Sincerely, Hail Mariam Mintwab

I had an 11 am appointment and it's after 1 pm and still haven't been seen. Staff is unprofessional when I asked why, no one gave me an answer. I'm a Howard grad and the service here sucks. If I could give minus stars, I would.