A Visual Affair

I scheduled an appointment via Zocdoc with Dr. Bindal. When I arrived for my appointment I was seen by a different doctor with no notice (only reason not 5 stars). She was very professional, answered all my questions, and overall pleasant to work with. The rest of the staff were efficient and kind as well. Big fan that they did not try to upsell me on anything I wasn’t explicitly looking for. They were in my insurance network which made the prices for contacts lower than any other source I’ve used in the past. Excited to have a better provider now that I can trust!

Doctor Neeraj is great, and was very patient and understanding with me as I have some phobias about my eyes being examined. I had a routine eye exam as well as more testing due to ongoing issues. He was very clear and thorough explaining how each item would be billed, as some were through vision and some through medical insurance. The office itself is quite small and could use some comfier/cleaner chairs.

Be very wary of their billing department and what they charge. I felt absolutely scammed. After 2 years of being a patient, I had a bill come almost a year past my appointment date due to an insurance issue, where they then charged my $141 on top of $129 I paid at the time of my appointment. Just for routine eye exam and contact lens fitting. I will not be back.

This was my first visit to Dr. Neeraj’s office for a routine eye exam, and it was a great experience! The entire team was amazing and super informative. Dr. Neeraj was kind, engaging, and very thorough in his exam. I truly appreciated his attention to detail and the way he explained everything clearly. It was a pleasant and professional visit from start to finish! I think I found my new optometry family!

I visited this practice for my first eye exam in the US and explicitly mentioned I was unfamiliar with the process. Unfortunately, multiple issues arose: Saw a different provider than the one I had scheduled with, without prior notice Contact lens fitting fee ($40) was never mentioned as an additional charge during my exam Optional eye screening ($39) was mentioned so quickly I almost missed it and could have been charged unknowingly When I caught the billing error, they initially charged me $116 instead of the correct $40 While they eventually corrected the billing mistake and issued a partial refund, their email responses were dismissive and unhelpful. The billing department representative deflected legitimate concerns about informed consent, claimed procedures were "clearly explained" when they weren't, and refused to acknowledge the pattern of poor communication. Their approach shows a pattern of assuming patient knowledge rather than providing clear upfront communication about all costs and options, then dismissing patients who raise valid concerns. For a practice serving international patients and newcomers to the US system, the lack of transparency and dismissive customer service is particularly disappointing.