Image Optical

My dad ordered his glasses about two months ago, paid for express shipping, promised he will receive them within 10 days and still has not received them. Every time he calls this establishment, he’s always getting the runaround, or being sent to voicemail. This is really poor customer service. Never expected it from image optical.😭😭

On 2/26/2025. experienced prompt professional service. I paid for my glasses. Called two weeks later, glasses not arrived yet. Stopped by office a week later, still no glasses. Waited another week, another excuse. Asked for refund, no response. Asking for anyone that can assist me in getting me my glasses or my money back to help me. It is going on 6 months, and this is a hardship on me. I can't understand how I have to continuously ask for a product I paid for or for my money back for a product I never received. It has been a struggle buying and wearing the drug store reading glasses for my vision often having to wear two pair to work as the bi vocal I need and purchased prescribed and never received from Image Optical. If this is not their normal practice than this need to be addressed immediately.. Over 5 months of no glasses and no refund is not acceptable.

I really enjoyed my visit with Dr. Clark! He and his staff are welcoming and take time to talk to you during the appointment. I appreciate how detailed he is during the check up. He uses each thing as a teachable moment. Highly recommend! Danny

I love coming here, dr Clark is the best. There are supply chain issues that sometimes, from reading reviews, delay the delivery of contacts and or glasses. Guess I'm lucky I don't wear glasses, because I've had to wait for contacts, but if I needed a pair he had samples. I was worried about my eyesight last appt and it was only a change in prescription, so my fears have been for not.

I order contacts last December for my step daughter and still don't have them. They gave me the excuse their is a big backorder from the company. They told me that twice. Then in July he said he would order them from a different company. Still didn't get any contacts. It been 11 months and I still don't have them. I wouldn't recommend this eye doctor.