experience has been very disappointing. During my first year, I was told that if I bought an annual supply of contact lenses, I would receive $100 off my next purchase. Unfortunately, no one informed me that the offer expired after 60 days. When I went back this year, the first issue was being charged $150 as a “new patient” even though I had already been there before. Their explanation was that it was considered a new business. I also asked about the $100 credit I was promised. They told me they would email someone about it and call me back once they had an answer. I waited 2 weeks and never received a call. When I called today to follow up, I was placed on hold and then transferred to a completely different location for some reason. The lady there basically told me there wasn’t much she could do either. At that point, I asked them to remove me from their roster because this whole experience has been ridiculous — being charged as a “new patient,” getting no help with the $100 rebate, being transferred to another location, and having no manager step in to resolve anything.
