Insight Optometric Group

This place has horrendous customer service. Every time you call be prepared for 20+ minute hold. I asked the same question 4 times, each time placed on hold again, to repeat my question again. At the end I was finally helped and was so simple it only took a minute. No surprise I come to leave this review and see the EXACT same experience in several other reviews dating back months. How does this keep happening? It’s too bad I’m sure they’re great

So disappointed in this place now. I used to go there annually when it was still under Paula Vang. I will no longer be returning to this place. Called today to make an appointment and receptionist said she’ll “call back” to schedule an appointment with me. She took my number down and never called back. The place is now closed. I’ll take my service somewhere else.

I have been trying to schedule an appointment for the last two weeks. Every time I call, the lady on the phone asks me to hold and never comes back, or says they will call me back which they never did. This is very poor customer service especially for appointment scheduling. If you can’t provide services then don’t waste people’s time. Just say you don’t offer the service instead of making people wait for callbacks that never happen. Worst optometry ever, anyone seeing this, don’t waste your time on this optometry

Poor customer service The lady at glasses didn't even want to look into my case. Just dismissive and said to drop off glasses to waste my time going back and forth when the other person already said it got approved for adjustments.

Dr Vang was absolutely amazing with my Grandson She answered all of our questions and made him feel comfortable. Her office staff answered all my questions. Dr Vang dilated my Grandson's eyes and have him these temporary Black shades 😎 he thought we're super cool.