My first experience with changing my lenses went great, but I can’t say that for my 2nd experience. I went in asking to order two pairs on my Insurance. The lady said my insurance didn’t cover it and I argued with her about it. Someone came from the back and said yes my insurance did offer two frames. So I decided to get two frames and lenses that day. I thought the first pair went good without a hitch, until I went to pick them up. My second pair of sunglasses is a different story. They were shipped out with my specs, but then I was called back a week later and was told that they cannot do glass for sunglasses for the type of frame I chose. I had to come back to choose the style of plastic. Then I had an issue with the billing. They said it was up to me to fix. They Sent me a patient portal link where I had to upload my own receipt to the insurance. This whole time they were telling me it’s my issue and not theirs, keep in mind, I never had to do this for the prior seven years that I’ve ordered glasses. I brought the letter that was asking for proper documentation, they again assured me that it’s my issue and not on their end. I went to pick up the first pair and they came with pink lenses. After I complained about all my issues that I’ve had, the lady suggested that maybe I go somewhere else because I was not happy with their service. I wanted them to make it right and fix their mistake. I asked that they call the lab and see if the transitions added was the pink issue? I had them remake the glasses without the pink but still glass. Upon leaving the Lady also noticed that the receipt that they had printed for my claim was wrong. Probably the reason why it was denied by my insurance. I never got an apology or a sorry for the mistake. I am very unhappy with this place and will not return. Hopefully this review will help someone in the future and will my make the same ordering mistakes as I did, as their sales team is not knowledgeable or professional. Save your time and shop somewhere else.
