James River Eye Physicians

This is a good practice. The doctor I see is always professional and answers any questions that I have. The optician practice is good too, and there is plenty of selection. When I am there, check-in and check-out goes smoothly. But, actually getting a person on a phone there to make an appointment or order supplies is nearly impossible. You can leave a voice mail in the general voice mail box, but in my experience no one ever returns your call.

I want to send a special thank you to Nicole, Dr. Bashkoff, and Dr. McKee. My brother had 2 cataract surgeries (one in September and one in October 2025). Today (7 January 2026) he went for a routine eye exam with Dr. Bashkoff. When my brother told Nicole that he was having problems seeing, she was very instrumental in helping to determine that he needed a medical appointment for possible laser treatment for Posterior Capsule Opacification (PCO). Nicole spoke to Dr. Bashkoff who then confirmed that my brother needed to see Dr. McKee for possible laser treatment. Dr. Bashkoff was kind enough to allow him to reschedule his eye exam appointment and then consulted with Dr. McKee to see if the laser treatment could be done immediately. Dr. McKee was so kind to help my brother within minutes of being consulted. My brother was able to receive the laser surgery which greatly improved the vision in his right eye. He was also scheduled for laser treatment in left eye for the following week and will be able to reschedule with Dr. Baskhoff soon after that appointment. Nicole, Dr. Baskhoff, and Dr. McKee were all amazing. Together, they ensured my brother received the best, fastest, and most appropriate care possible. We are so grateful to each of them for their genuine care and concern to ensure my brother received the proper and immediate care that he needed.

I have had a great experience with James River Eye Physicians. I was referred to them for evaluation and they scheduled me quickly. The office staff were friendly and quick, the medical staff were friendly and thorough, and Dr. McKee was caring and thoughtful each time I saw him, answering all my questions and double checking my chart. He even called me at home the night after surgery to check on me! I appreciate that they had written instructions for the surgery preparation, and the surgery scheduler Trish is very helpful and knowledgeable. I am having a second surgery on my other eye next month. I would recommend this office based on my experience.

Everyone in this practice deserves 10 stars. The best people and service in the state. Docs are so caring and the employees truly care about their community. It is obvious they are treated very well by their employer and that equates to 100% satisfaction all around.

I am beyond frustrated after being put on hold twice with each wait over 10 minutes and then after 20+minutes having the receptionist disconnect the call- what a waste of time.