Jax Vision Care

I didn’t have a pleasant experience with Jax Vision Care. I dropped off a pair of Lois Vuitton frames to have my RX put in them and Jax Vision couldn’t explain or didn’t know what happen to my frames I gave them. I got the run around for weeks and weeks they claim they couldn’t pull the video footage and whoever they send their frames off too claim they didn’t receive them so where did they go? The manager I spoke to was very nonchalant like she didn’t even care and I kept having to call for a status. So please beware if you drop off frames of value they may come up missing. I was really disappointed at how I was treated throughout the process and couldn’t believe they didn’t take this seriously almost like it’s normally for frames to just disappear.

Way too quick with checking my eyes. Didn't even take the time to check the final script with both eyes on the chart, before pulling it away, it LOOKED BLURRY! Clearly didn't care about my script being right and only cared about getting my annual insurance money for an eye exam. Take the time with patients! Some of us wear glasses EVERY DAY. THEY NEED TO BE RIGHT FOR US TO FUNCTION!

This 🌟 🌟 🌟 🌟 🌟 rating is for the downtown office on Hogan St. They are a friendly crew while also being very efficient. Shout out to Dr. King.....you are very good at your job. Thank you for giving me my best vision!

The staff was friendly thorough and very professional. They exceeded my expectations for my first time eye exam.

My wife and I are veterans and my wife was referred here through the VA. She came here about a year ago and had a good experience. She saw Dr. Brown, got a prescription, glasses and contacts and the experience was overall positive and the staff was pleasant and helpful. Fast forward to today. She had an appointment for a new prescription, this time she saw Dr. Elizabeth Dow. She was unprofessional and a terrible reflection on this practice to say the least. From introduction, she spoke to my wife condescendingly, sort of like an unpleasantly rude Ms. Rachel. Her questions were accusatory and terse and made my wife feel very uncomfortable. It seemed very much like she was accusing her of malingering or something, suffice to say my wife has very poor vision and requires astoundingly thick glasses and a very specific type of contact lense. This was at 0830 in the morning on top of it all, this sort of behavior 1. First thing in the morning, 2. By a doctor, 3. Towards a veteran, 4. Unprovoked in anyway shape or form, is inexcusable. I can't even fathom why someone would treat someone so badly whom they did not already have a problem with, but especially in a customer service role. This was an awful experience and has colored to tone of the rest of our day and because of this I cannot give a good rating. I would only go here if you have no other choice and in that event I would specifically avoid Dr. Elizabeth Dow.