Jax Vision Care

Way too quick with checking my eyes. Didn't even take the time to check the final script with both eyes on the chart, before pulling it away, it LOOKED BLURRY! Clearly didn't care about my script being right and only cared about getting my annual insurance money for an eye exam. Take the time with patients! Some of us wear glasses EVERY DAY. THEY NEED TO BE RIGHT FOR US TO FUNCTION!

This 🌟 🌟 🌟 🌟 🌟 rating is for the downtown office on Hogan St. They are a friendly crew while also being very efficient. Shout out to Dr. King.....you are very good at your job. Thank you for giving me my best vision!

The staff was friendly thorough and very professional. They exceeded my expectations for my first time eye exam.

My wife and I are veterans and my wife was referred here through the VA. She came here about a year ago and had a good experience. She saw Dr. Brown, got a prescription, glasses and contacts and the experience was overall positive and the staff was pleasant and helpful. Fast forward to today. She had an appointment for a new prescription, this time she saw Dr. Elizabeth Dow. She was unprofessional and a terrible reflection on this practice to say the least. From introduction, she spoke to my wife condescendingly, sort of like an unpleasantly rude Ms. Rachel. Her questions were accusatory and terse and made my wife feel very uncomfortable. It seemed very much like she was accusing her of malingering or something, suffice to say my wife has very poor vision and requires astoundingly thick glasses and a very specific type of contact lense. This was at 0830 in the morning on top of it all, this sort of behavior 1. First thing in the morning, 2. By a doctor, 3. Towards a veteran, 4. Unprovoked in anyway shape or form, is inexcusable. I can't even fathom why someone would treat someone so badly whom they did not already have a problem with, but especially in a customer service role. This was an awful experience and has colored to tone of the rest of our day and because of this I cannot give a good rating. I would only go here if you have no other choice and in that event I would specifically avoid Dr. Elizabeth Dow.

I have been going to JaxVision since 2019 ( I believe) and seeing Dr. Brown { GREAT SCOTT! if you know, you know} from day one. This office has been nothing but courteous to ALLpatients/customers ! The wait times have been appropriate to patient "load" in this office. I would recommend JaxVision to any and all waiting to be seen. And on a personal note, when I was seen by Dr. Brown in May of 2022 and again in November, I had gotten married on Memorial Day weekend. At my appointment in November, Dr. Browns first sentence to me that day was " How was the wedding?" ! All of the patients seen by this doctor and he remembered I had planned on getting married in May ! So think about that a minute before deciding on an ophthalmologist/optometrist.