We have received care for years experiencing no issues with the staff, but today was different. I requested a change in contacts for my child, expecting the staff to ensure they were the correct size lens. We called ahead of time to ensure these particular lenses were in stock. When we arrived, we asked the employee at the desk a few questions, one of these questions pertaining to the size of the lens. My family was informed during my daughter's first sizing around a year ago that she requires a larger size contact lens. We calmly inquired the employee pertaining to the matter. It was during this interaction the employee replied in a rude tone that "all contact lenses are practically the same size" and "it shouldn't matter". We questioned these words as we were told differently by the Optometrist. The employee appeared to become more dismissive to our inquiry and brushed our concerns off. My family did not wish to immediately cause a scene(in case we were mistaken) and headed to the vehicle. My daughter tried these lenses on in the car. We noticed a sizable difference between her current contacts and the new ones provided by the employee. After putting in the contact, my child experienced blurriness, discomfort, and some pain. These are the same symptoms she experienced when she first tried on contacts, and the Optometrist informed us she would require a larger size fitting. I headed inside to ask a different staff member, as I no longer trusted the words of the other employee. I inquired as to the sizing of contacts and if they matter. The employee from the front(the one from earlier) interjects into our conversation, assures me she knows more than the current employee I am speaking with, and reiterates the size of the contact does not matter. After a banter, the employee no longer wished to speak with me. I ordered my daughter's previous contacts and leave. After exiting the store, I headed to another vision center, which informed me the size of contacts DO, in fact, matter. Improper or ill fitting contacts can apparently cause damage to the eye, even scratching it. I am deeply disappointed in the complete disregard for our concerns and negligence regarding the care of our child.
