Justine Chen OD

I have been a patient at this office for years, for both myself and my children, so today’s experience was extremely disappointing. After missing a prior appointment, I left a voicemail requesting a call back to reschedule—no one called me. When I called today, I was trying to explain, but I was cut off, and the conversation became defensive. She claimed they sent reminders, but I never received any calls—no reminder the day before, two days before, or the day of. I checked all my voicemails and missed calls—nothing. Their number is saved; no call came. Additionally, each visit brings a new receptionist, except for one longtime staff member. Last time, I drove up just to book because calls weren’t answered. If you’re someone who doesn’t sit back and take poor treatment, then this office may seem fine. But if you are someone who stands up for yourself while remaining professional, I strongly advise you not to come here. Simply defending yourself led to being told we wouldn’t be a good fit, and that is no way to run a practice. After years of trust, I will no longer return, and I hope others take this warning seriously before choosing this office.

My family and I have been visiting specifically this optometrists office to see Doctor Chen & Vincent and seeing these reviews makes me feel horrible for their business because these are two incredibly intelligent individuals with an amazing partnership as well as a great staff. There are several broken english reviews that don’t even use the proper gender when referring to the staff as though they did not receive care so I doubt the validity of those off bat, almost all these reviews anyways have something to do with the fact that YOUR insurance doesn’t cover something and that is not the fault of this institution take it up with your provider NOT the optometrists desk staff, the perception of these individuals not being kind to you goes hand and hand with the fact that these people treat you as a PERSON and expect you to be intelligent as well as patient. The staff here feel like human beings with lives who’ll tell you about them when you ask because that’s exactly what they do, with the utmost in professionalism yet still cold casual will suggest you styles befitting of your features, talk to you about YOUR insurance and your coverage in specific instances, examine you and prescribe you quickly, and final nail in the coffin, I myself was a child coming to this establishment until adulthood and have never once been dissatisfied with my service here so to all the reviews that say they’re not nice to kids I can call that out as well as even as a child I was treated as though I was an intelligent adult. I don’t mean to be a hater but you and your 89 year old mother need to KNOW what medicaid covers, need to have the time to be courteous in a professional sense, and stop hindering the work of a solid team.

No one asked me to post this review.And that's what I like I wasn't asked, I found such great comfort, and peace from the first time that I made the appointment and now to the eye examDr.Justine Chen and Vincent precious people Very caring knowledgeable.I felt like I finally found the right optometrist , and the right place God bless you Cathy

Poor customer service. Optician Vincent Campbell was disingenuous and not upfront with vital information that would have resulted in me filling prescription elsewhere. He did not communicate that his office would be closed for an entire week despite him having knowledge that I would not be available to personally pick up glasses when office re-opened. I was very clear that I am not available after Nov 30th. His office closed for all of Thanksgiving and reopened on Dec 2nd. I had to make my own arrangements to get glasses to me on Dec 11. When I got them, they were useless. Twisted frame. Fits lean on face. Useless. Called to register my disappointed and pretty much told, "this was all out of his control". Dr. Chen I would personally recommend. But while she operates within this office. Poorest customer service. Would never recommend this optician. NEVER!

If I can give more stars, I would the optometrist Dr.Chen Was great and made me feel comfortable and she also took her time explaining everything. The optician/front desk was amazing. He is very educated when it comes to optometry and if you have any questions, he will be more than glad to assist and explain. I wish I would’ve gotten his name but overall, I would definitely come back to this office and would recommend it to any and everyone.