Katherine Cox OD

I have had a great experience with Dr. Cox. The contacts I originally tried weren't comfortable and she didn't bat an eye to try a different type. I just called because these aren't comfortable and someone suggested I try yet another type, so I called and spoke with the receptionist told her my current problems with my contacts and what I wanted to do. She was nice, and told me that she would talk with the doctor today and get back to me today about trying the different contacts. I have no complaints about this office and have recommended several people who have all told me they love this place.

After having a horrible time at another local eyeglass store, I gave Dr. Cox a try. I was absolutely impressed with her! She helped me find the perfect pair of glasses, and has some really nice styles to choose from. I also ordered contacts that ended up being about the same price as it would be online, saving me some hassle. Great place all around!

I was not examined by Dr. Cox, but I purchased frames and lenses from her office. Due to low quality materials I was unable to see with the lenses I purchased from her office. When I ask for a refund, I was then told and showed a sign stating they "DO NOT REFUND". This notice was not appropriately displayed. So I am out $407 and am the owner of new glasses that I cannot use. I am giving you a warning to know who you are dealing with and realize the poor integrity with which this office operates.

I just called to make a new patient appointment. The receptionist was one of the rudest people I have EVER spoken with. First question, before she even asked my name do you have insurance? What do you need an appointment for? After I advised her contacts and glasses she said they only pay for one, I then advised that's fine I will pay OOP for the difference. She then got my name and information and advised she had a late Thursday apt available I then told her with my schedule I needed an early appointment and asked if anything next week was available, she then snapped back "she does't do early appointments". I then proceeded to tell her that's fine I will go elsewhere and to please work on her customer etiquette. This receptionist would not last a day if she were my employee.

I have been going to Dr. Cox for 15 years or longer and have never had a bad experience. Both Dr. Cox and her receptionist/office manager are extremely pleasant and very professional. They have always have made sure that I have been completely satisfied.