I was greeted with such great customer service with your team Mrs. Rose, Mrs. Sandra, Mrs. Nicole and my Ms. Bri. However your front desk assistant KENDRA was extremely rude again. The first time Mrs. Bri step because KENDRA was very unprofessional and this time when I approached KENDRA’s desk she told me I need to go to someone else because she was busy. She wasn’t kind, she made me realize I was in her space. I felt very disrespected and wasn’t given the customer service by KENDRA but the other team members intervened and smooth the situation in a very professional manner. As a Director for Marriott hotels she would never be frontline at any Marriott I managed. KENDRA is not the face of Katzen Eye. The atmosphere is wonderful and the service is fast with no issues. I still rate you guys a 10 with KENDRA’S poor customer service. Thanks and I look forward to seeing you guys again. Happy Holidays to the whole staff and thank you.
About
Located at 301 Saint Paul St Ste 514 in Baltimore, MD, Katzen Medical Associates - Baltimore is an eye doctor and optical shop serving the Baltimore area. The practice offers both eye exams and eyewear, which means prescriptions can be filled without a second trip. Listed services include comprehensive eye exam and glasses & frames. Superior Vision is among the 3 vision plans accepted. Doctors at this practice include Erica Bernfeld, MD and Jonathan Katz, MD. Walk-in visits are welcome. Call (410) 727-8380 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
301 Saint Paul St Ste 514
Baltimore, MD 21202-2102
Get Directions - Phone
- (410) 727-8380
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 1
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