KC Family Eyecare

As soon as I got off of work, I called to make an appointment for my daughter @ 4:30 on a Wednesday . The lady answered the phone, tells me to please hold and left me on hold for 15 minutes, then hung up on me. When I called back it went straight to voicemail to the VM. Guess they wanted to go home early!

Dr. Ham was amazing and incredibly thorough with my exam. Very friendly front desk staff too!

I have been going to Dr Anderson for over 10 years and have always been happy with him and his staff. In February I went in for my yearly exam and had a very disappointing experience. My eye appointment was thourough as always. When I went to pick out glasses there were 2 women and 2 children behind the counter. When I asked for assistance picking out glasses the person behind the counter was openly annoyed to have to assist me. Several times she walked away to deal with the children that were running around the office. I choose a pair of glass and felt she rushed through measuring for my bifocals. At that time, I was told the glasses would take 3 to 4 weeks to come in. At the end of week 4, I called the office and was told my glasses had come in and someone had forgotten to call me. The next week I went in to pick them up and had to deal with the same rude staff member. I was positive the glass they presented were not the glasses I had chosen. She assured me I was wrong, again rushing me through the fitting, and made me feel like an idiot. I walked out of there with a pair of $900 glasses that I hate and that give me a headache. Regretful that I didn't stand up for myself, but thankful my out of pocket expenses after insurance was $174. It is now November and I am finally writing this review because it is time to set up my yearly appointment and I know I won't be coming back to this office again. I have spent almost 1 year wearing an old pair of glasses while the ugly $900 glasses sit in a drawer unused. I'm just one customer and probably won't be missed, but do yourself a favor and go somewhere they at least pretend to value their customers.

I had an amazing experience getting fitted for my contacts. My astigmatism is pretty severe, and most offices struggle with fitting me. Dr. Anderson did an amazing job - this is the best I’ve been able to see in years!! I highly recommend this office. They even found a way to keep my daughter entertained during the visit.

KC Family Eye Care is amazing! They take great care of all of our eye care needs. They are extremely knowledgeable on all aspects from our eye health, contacts and glasses. Their amazing team of professionals are great to work with whether a check up, deeper medical questions, or picking out the perfect set of spectacles, including the perfect fit. They are prompt on any follow ups; great communication. Any time we are headed their way, we know it will be the best part of our day! We highly recommend KC Family Eyecare!