Kearney Eye Institute

I choose to drive over an hour to go to Kearney Eye Institute because I didn't feel confident in the care I was receiving in the smaller towns closer to me as I do have several eye health issues. Every OD I've seen there has been wonderful. They are very thorough and explain everything to me in a way I can understand. I also love that I receive notes of what they found and my diagnoses upon completing my appointment.

My usual eye doctor is out of the office this week and I had a bit of an emergency. I had a corneal abrasion ( scratch on the surface of my eye) I had went to care the day it happened because it was extremely painful and they gave me antibiotics drops for it but told me if I don’t see any improvement I need to go to an eye doctor because they will have better tools to look into my eye. That brings us to today. Woke up and all the sudden my vision out of that eye is very foggy. It’s like looking through wax paper. Call Kearney eye institute on the recommendation of my current provider and they told me that they aren’t taking new patients and they could see me tell tomorrow. I said well is this an emergency? The lady answering the phone said you can send over your notes from urgent care. I literally just told her everything. I said do I need to go to an emergency room? No answer. 0 help. Rude. Would not recommend.

I sincerely hope all the people that work at this business never need emergency care for someone they love and get turned away. It is a horrible experience to be desperately needing help and be told you need another referral first. So you get a referral and they schedule you in 18 days. So you have another Dr call and say this person needs seen immediately and still be told it's over 2 weeks. I hope the people that work here never go through the pain and agony that we have been through. And while I'm hoping, I hope my husband doesn't lose his eye. Side note, not that it matters, but we have excellent insurance. I don't think that is probably relevant in this case however. Next day appointment was offered after 2 weeks of 2 referrals and calls. Luckily we found a provider that actually cared and responded.

I called to ask a simple question about my contacts, and the customer service was extremely rude. The person I spoke with didn’t try to help at all, talked to me like I was an inconvenience, and then hung up on me before my issue was even addressed. Really disappointing experience. I expected much better from an eye care office.

I was just notified that my appointment needed to be moved out because my doctor was attending training. It was scheduled for the 23rd this month. I called to reschedule and they wanted to reschedule in late February. You would think they could do better. No consideration for the inconvenience that they crated.