Kelly Eye Care

The staff was extremely kind and quick. With that being said I feel like they were being too quick and not thorough enough. You can see the exam rooms from the waiting area. I did not witness anything being wiped down or sanitized in between patients. I went in twice for a scratched cornea causing blurry vision. I was told my eye was swollen, yet was still given an exam to check my prescription even though I had vision loss due to the scratch. After almost two weeks I went to a different doctor and was told my scratch is still present and my cornea is misshaped, but swelling is not the issue.

Been using for years, will NOT be returning. I have been going to both the Bossier and the Shreveport location for probably 15+ years. I've never had an issue until this last year. I had a appointment last October. Took a month to get contacts. I was not told this nor has it ever taken that long. I called in March and May without being able to get threw to the office. Straight to voicemail during office hours or it just rings and goes to voicemail. It's always full. There is no other way to reach out to the office. People have been posting comments here for a while saying the same thing. The business doesn't seem to care. First, I was trying to get my glasses prescription. I had to walk in and ask for it. The second go around was to order contacts. It's insane. Just called today to order contacts and got put on hold for 6 minutes. Called back twice with 10 minutes of that call and no one answered. Voicemail is full. I gave up and ordered my contacts online.

I have used Dr. Kelly for years and have been very satisfied until this year. My appointment was on Dec. 5, 2025. Contacts were order. It is now Dec. 26, 2025, and I still have no contacts. I realize the Christmas season can slow things down, but this is ridiculous. I have called the office every day this week, and phone calls go to a machine which says the mailbox is full. I only have the trial pair that were given to me on Dec 5. I truly need my contacts.

I found this provider after looking at the reviews for Vision 4 Less and tried to make an appointment with this doctor. Several times I called Dr. Kelly's office during business hours and no one answered. I left voicemails multiple times with my information and no one bothered to return my calls. There are multiple reviews that indicate that whomever is managing the office is doing Dr. Kelly a disservice. I ended up going with another provider and using another place for getting my lenses there in town. Not only did they give me the time of day, but took good care of me unlike Dr. Kelly's office.

Love these people! Very professional office, yet personable and friendly as well. Dr. Kelly took into consideration all my concerns and provided me with several different types of contacts to try. They found solutions to my terribly dry eyes being able to wear contacts again and I couldn’t be happier!