Kleinsorge Family Eye Care

I agree that Dr. is fantastic and attentive but the staff is quite the opposite. I have been waiting for the Rx to be filled for over two weeks and not a phone call advising of the delay. I called on a Saturday to get an update and was advised that nothing could be done until Monday. No call back received and when I called Wednesday, was told it would be ready Friday. Still no call on the Friday before Labor Day so here we go again. I guess that “Service is Everything” motto does not apply to this Business. Disappointed.

We just got back from Dr. Frank making my 7 year old daughter cry and telling me to shush when I tried to ask a question. We will not be returning. Although I must say the woman at the front desk who checks people in and answers the phones was absolutely wonderful. Very polite and pleasant and well spoken. Too bad she does not represent the doctor or his assistant, who also does not seem to know how to speak to children so that they will understand her.

I was a customer for many, many years, and when I left to move to Florida 2 years ago and I haven't found an eye doctor and staff that treat their customers like extended family. I called the other day, and I had to ask a guestion about getting my records, and the staff was awesome, and there aren't that many eye doctors left like Mr. Kleinsorge.

This place is ridiculous. I made an appointment 3 weeks ago for today. To get an eye exam and glasses because my glasses broke. I’ve been without glasses for a month and need them ASAP. My appointment was at 2pm today. I was on time, waited 40mins and asked how much longer it would take they said another 45mins. What is the point of making an appointment if you’re going to take patients two hours after their appointment time? Seems like the people that work there could care less. Wouldn’t recommend to anyone.

although you are there for what feels like forever, please remember it's quality care there not quantity. He is very thorough, yes you are going to wait, but I have waited longer in the er, waiting room and even at regular doctors office. He answers your questions and if you don't understand he will break it down for you. Now there are new people in the front and that is frustrating, but remember you all were new at your jobs once, be patient.