Kregg Koons OD

I cancelled my appointment because the office worker wouldn’t cooperate with Aetna after being told by my Aetna concierge that I had no copay and Joy refused to send the bill directly to the insurance. Her attitude was terrible. I shouldn’t have had a bill for the last 4 years, and was given a refund on the copay they expected. They did manage to bill everything before but the copay which they then had to refund me. So if they had been capable of billing everything but the copay in the past, and they are told directly by Aetna that I don’t have a copay, then they should be able to bill the whole thing. This doesn’t sound like a huge deal, but Joy was so rude to Aetna. I know because they have us listen on the line to the conversation. Joy needs to find a job where she has no human contact. Dr. Harkin is wonderful. I am so sorry he joined this office.

I am extremely disappointed and upset with the level of care—or rather, the complete lack of care—my mother received from Dr. Kraig Koons. She urgently needed medical attention for a serious eye issue, and her condition was clearly not something that could wait - Yet Dr. Koons and the staff showed a troubling disregard for the urgency of her situation. Not only did he fail to prioritize her needs, but his attitude came off as dismissive and indifferent. This is absolutely unacceptable from any healthcare professional, let alone someone entrusted with something as critical as vision. The lack of responsiveness and empathy put my mother’s health at serious risk, and for that, I have lost all trust in his practice. If you care about timely, compassionate, and responsible medical attention—especially in urgent situations—I strongly suggest looking elsewhere.

We have gone to the office for a long time. We love Dr. Davis, she is very sweet and personable. We haven't had any issues until today. My daughter had an appointment scheduled for this past Saturday. When she arrived at the office they were closed for a staff event. No problem things happen. I called to let them know the error and reschedule. The office manager was very short and took no responsibility for the error in scheduling. I have asked to be called back by Dr. Davis and was told that IF she decides to call me back nothing will change. Front office staff can and will ruin a practice.

Great people, very thorough with exams. Love the doctors.

Dr. Koons has been my provider since he took over for Dr. Lenig. Recently, he has been guiding me through cataracts and lens implant issues. He is consistently patient centered and truly concerned about my vision.