Kucher & Associates

I’ve been with Family Vision Center since 2006. Over the years they have been awesome. Always friendly and help with all my vision needs. Recently I have been going to Dr. Jacob Davis, he is a newer eye doctor that is very knowledgeable and a great optometrist. I recommend him to everyone.

Unfortunately, I didn’t read the reviews before my appointment & I’m the latest victim of this “dark haired” receptionist. . . I contacted my insurance company in advance & had written documentation regarding coverage and copays. When I questioned her about my enormous bill she treated me as if I was beneath her and questioned my ability to pay. Trust Me! I am able to pay my bill, but I will not be charged for services NOT rendered! I agree with another - the Dr’s are too old to care about the reputation of the office. They’re just buying time until they can retire ON A POSITIVE NOTE: I read that they had an unlicensed person treating patients & I was told that he is no longer there

I'm not too sure why this facility has poor reviews. I had a wonderful experience. I have been to several eye appointments over the years but Dr. Kucher was the most helpful, kind, compassionate and well educated.

I chose to switch from my children's previous eye doctor because their former doctor refused to provide me with their prescriptions and include pupil distance in an effort to prevent me from purchasing eye glasses elsewhere at a lower cost. I have not had any such issue here. The staff has always been professional and courteous. Very clean environment. Pretty quick about having glasses delivered after exams. The only issue I have had is having the same annual appointment rescheduled multiple times in the past due to error on their end which caused me some inconvenience.

I have been a patient of Dr Pendrakey for many years and when he retired I decided to go to another doctor. I decided to come back because Dr Davis did an excellent job with my husband. I had my eye exam with Dr Davis and he was great and then I go to pick out new glasses. The woman who was helping me was very destructed with her husband being in the office with a family problem and I felt very hurried and rushed. I get a call to pick up my glasses and my bifocal is incorrect so different woman measures them again and sends them back out. I go to pick them up a second time and the bifocal is still not right. So after talking down to me like I had never worn bifocals before, which I have worn for years, she finally goes and gets my chart and takes my old glasses to check prescription. After she returns she realizes that the prescription in my new glasses isn’t correct so they have to sent out again. I finally get my glasses and I can see out of them but they are not transition lens which I always get. I called today to ask about it and when I questioned she transferred me to the lens girl but not before I heard her say “ I’m done”. I talked to the lens her who was very rude and was told that I didn’t pay for the transition lens and I told her that I always get those and she again explained to me exactly what I paid for rudely. I told her this has been very frustrating and that I heard the last lady and wasn’t very happy with that. So after three trips to get my glasses right they still are not. I think that it is a shame that the doctor was so nice and that the office staff is so unpleasant and rude.