Lakemont Eye Care

It's weird to say you love an eye appointment, but I loved my visit with Dr. Paula today. Everyone else at this office also really puts the "care" in eye care. Convenient location, decent eyewear selection without being overwhelming, five star people.

Everyone is always so nice. I've loved my visit with Dr. Juang, she is very knowledgeable and cares about her patients. Chris has helped me with my glasses on multiple occasions, he is very knowledgeable and helpful.

I have been happy with Lakemont Eye care for 3 years but things have changed this year. On 12/1, I arrived on time for my 8:30am appointment. However, I was unexpectedly told that I needed to pay again for my contact lens prescription. While I was trying to understand the reason for this additional charge, a male employee, Eric, abruptly canceled my appointment, stating that I was “unhappy” and “argumentative.” He also claimed I was late — despite the fact that the entire delay was caused by my attempt to clarify the billing issue at the front desk. The following day, Manager Chris left me a voicemail stating that an eye exam is only valid for 3 months for a contact lens prescription. When I returned the call and explained that my contact lenses arrived two months after my initial exam, he then changed the validity to 6 months. This inconsistency is concerning and suggests that I was initially given inaccurate billing or policy information. Additionally, when I was encouraged to try contact lenses last year, I was told I could come for the contact lens training “at any time.” I then learned that training is only offered between 8:00am and 10:00am when the doctor is available, which is very different from what I was told. Overall, this experience has been frustrating and unprofessional, and it falls far below the standard I expect from a healthcare provider. I would not recommend this clinic for anything beyond a basic eye exam.

Scheduling an appointment was easy and everyone at the office was so nice. The doctor did a thorough exam and helped me understand my options for contacts. I was also able to order a really nice pair of glasses. They had a wonderful selection of frames.

I had a great experience at this eye clinic. The team was professional, efficient, and provided exceptional service. I didn’t expect to receive such detailed and informative advice about eye care. Highly recommend for anyone looking for quality eye care!