I have been a patient at LaSante for several years and have recommended the facility to many family members and friends who now receive care there. As the practice has expanded its services and become more of a one stop shop, the convenience has been appreciated.
However, over time, I have noticed a decline in the overall quality of care across multiple areas, including providers, front desk staff, and medical assistants. There have been instances of errors being overlooked, appointments feeling rushed, and information being communicated inaccurately. These experiences have been disappointing.
My intention is not to single out or penalize any individual staff members, but rather to provide constructive feedback for improvement. I suggest implementing patient satisfaction surveys following each visit to allow for consistent feedback and accountability. Additionally, regular trainings at least annually on patient care standards, communication, and professionalism could help reinforce the importance of maintaining a respectful and safe environment.
It is also important to recognize that while urgent care settings require efficiency, primary and specialty care services should prioritize thoroughness and patient centered communication. Patients rely on these departments for ongoing care, especially following hospital visits, and should feel heard and respected.
As someone who works in healthcare, I tend to observe these dynamics closely. At this point, I feel compelled to share my concerns due to the pattern of experiences over time. While there are still staff members who provide excellent care and foster a welcoming environment, repeated negative interactions can impact the overall perception of the facility.
I have also spoken with others I referred to LaSante, and similar concerns have been shared. In many communities, feedback is often left unspoken, so I hope this message is received as an opportunity for growth and improvement.
