Bad experience.....was very much looking forward to using Dr. Hartzell again, Always great to see him but unfortunately was treated rudely by staff. I bought a pair of glasses and when wearing I couldn't seem to get them to stay on. I took them back and Jason worked on them to adjust...heating and bending them but when taking home it was similar...I had to constantly adjust them and felt as if left side was above my eyebrow and right jutted out to the point of sunlight shining in my eye. I went back again and was told he was on vacation and planned on waiting til he got back back but received a call from the office letting me know i couldn't return or exchange them. when I mentioned that he assured me that I had 60 days to return the individual said there was no warranty because I used my insurance allowance. When I asked about that she said it's not really a warranty it's just a courtesy to adjust them but 0 returns or exchanges unless they are defective. She seemed very annoyed that I questioned this and I was surprised that as a patient she didn't even offer to let me come in again to have them checked out. My wife was there and she heard the same thing from Jason as I...that I had 60 days. I paid $318 in addition to my insurance allowance and I'm amazed that it was pretty obvious they didn't seem to care that I had a potentially warped pair of glasses (is that a defect?) or even remained a patient.... Beware if they can't make them fit comfortably you may end up with wasting your money on a useless pair of glasses as I did....
