LensCrafters

I had such an amazing experience today at LensCrafters thanks to the sweetest associate ever, Diana. From the moment I walked in, she greeted me right away and made me feel so welcomed and comfortable. She was genuinely kind, patient, and easy to talk to. I honestly wasn’t even planning on buying sunglasses, but because of how helpful and comfortable she made the experience, I ended up leaving with a pair I love. Customer service like that really stands out nowadays. Thank you again Diana, I’ll be back soon!

My sister & I left here so happy. Our eye exams were explained thoroughly & the Dr & her staff were friendly & professional to the nth degree. The super star of our visits was Diana. She greeted us immediately. Was friendly, professional, funny, and made us both feel at ease right away. She explained everything, helped us pick frames and lens that worked best for us, and made sure we used the discounts that saved us the most. Even suggested we put reminders in our phones to get our glasses checked while under warranty. She's just the best and I wish all my retail interactions were this positive.

Alexis and Michele were so kind and helpful! My boyfriend bought some glasses online and when he put them on I immediately saw how crooked they were… stopped in here to see if they could help reshape/bend them. They took their time and made sure he walked out with them even. Even checked mine and cleaned them for us. Super knowledgeable and know what they are doing! I’m so grateful they were willing to help us out and they truly went above and beyond. Even after we left, we later brought up multiple times how kind they treated us today.

I recommend LensCrafters at ParkWest on Northern Ave. in Glendale, AZ. I went to Eyeglass World and what a Clown Show that was. They charged me a co-pay (wasn't correct). THIS is my 1st time here; I love the Professional Optometrist; got a Retinal Optic screening (recommend it). I'm 67 years old; we all need to take care of our eyes. We only have two of them. The location was very pretty, nice people who are professionals and trustworthy. No one paid me to say this. My Manager at work told me she used Lens Crafters. It's my new Optical Store NOW.

Wow, where do I start! I had my eyes examined by Dr. Linda, and she was AMAZING! She made the experience fun, quick, and easy. Then, as I browsed the glasses, several staff members approached to offer assistance, but Diana truly went above and beyond in helping me make my decision. She informed me on how to read the sizes and made sure I was confident in my choice. I also visited another eyewear store (which I won't name), and honestly, they set me up for failure. Luckily, Diana corrected those mistakes and ensured that I walked out feeling confident about my decision, with a perfect fit. A big thank you to all the staff here, but especially to the two women who made my day!