I had one of the worst experiences I’ve ever had with LensCrafters. During my eye exam, they completely failed to identify that I needed progressive lenses. After getting my glasses, I quickly realized something was off and had to go back to have them remade.
The second time around wasn’t any better—they measured incorrectly, and when I picked them up, everything was still blurry. I pointed it out, and instead of fixing the issue, they told me to “wear them for a few weeks” so I could “adjust.” That never happened. The only way I could see clearly was if the glasses were practically sliding down my nose, which is obviously not how they’re supposed to fit.
So I went back again to have them remade, only to be told that they “forgot to notate” my pickup date in their system. When they asked me when I got them and I said “about two months ago,” suddenly it was outside their 30-day guarantee—and now I’d have to pay all over again.
Completely unacceptable. Poor exam, incorrect measurements, dismissive service, and then they hide behind a technicality to avoid fixing their mistake.
Save yourself the headache and go somewhere like Costco. You’ll pay a fraction of the price (around $60 for lenses vs. $300+ here), and the service is actually competent.
And if you do go to LensCrafters—don’t let them convince you to “try them out.” If something feels wrong, insist they fix it on the spot.
