LensCrafters

This is the 3rd year we arrived to be be informed at the time of our appointment that it was a requirement for us to pay the $49 retina scan fee. A few years ago, we used to have a great experience here. The last 2 or 3 times, it has been simply unprofessional. On my visit last year, the doctor was over an hour late. Last year, we were advised upon arriving that we would have to pay the $49 retina scan fee, which our vision insurance covered at the time...for all 3 us of. They never even attempted to verify or bill, which basically constitutes insurance fraud if they did end up billing and never reimbursed us. Someone should be informed BEFORE they come that paying this fee is required, or provided another option BEFORE arriving to the appointment. I said we weren't paying this year, that it was covered 100% at our appointment last August, so just apply what was covered since we paid anyway. The heavyset older blonde lady stated that they wouldn't be applying any refunds and that we wouldn't be able to get our eye exams if we weren't willing to pay the $49. Again, the time to tell us would have been BEFORE the day of the appointment, ideally BEFORE arriving. We won't be going back here. EVER. I have never had such a disappointing experience so many times at a LenCrafters, and we've been customers for years across several states.

Everyone, was extremely polite, kind, friendly, and professional. Easy to make an appointment as well. My insurance wasn’t fully covered thru lens crafters, however they made every effort to accommodate me, turns out with their special it was cheaper than my insurance. Definitely would go back.

Everyone was polite, friendly, and helpful. The doctor took the time to answer all of my questions. Lisa helped me find the glasses I was looking for and was extremely helpful, kind, and patient throughout the process. Thank you, Lisa, for your excellent customer service!

Time techniciantook with me, gentle with kindness care in adapting me to my exact needs of hypoallergenic material in frames in order to keep my skin safe free from nickel Lens crafters staff Santa Maria went.beyond expectations I am grateful for all their persistence in helping me.thank you, Blessings

I do not recommend getting an eye exam here. I went here as they had the soonest opening that accepted my insurance (had next day availability) when I needed an ASAP exam as life got the best of me and I ran out of contacts. As I also needed an exam for a new prescription. I expressed the prescription I currently was wearing was no longer giving clear vision so it was clear changes were due. The changes that ended up being made lessened my prescription in one eye and I knew instantly that the prescription was wrong and I was seeing worse. My concerns were brushed off and I was told to give my eyes time to adjust to the new prescription. A prescription that didn’t work for me even in clinic and I made it clear of. Because my concerns were completely disregarded I chose to not simply re-express this after giving it time and go elsewhere to get my prescription determined by another doctor. I went into the appointment wearing a -3.75 in one eye (which again I expressed I was already not seeing clearly with) and left with -3.50 being what was prescribed. Upon being seen by the other doctor I was told that isn’t even what the machine put my estimated prescription at. I left the other clinic being able to see appropriately and the prescription in the eye referring to a -4.25. No wonder I was having clear vision issues with the prescription I was wearing initially let alone with the one that Dr.David wrote. Yes, they guarantee satisfaction and will re-evaluate if without whatever the guaranteed period is but I made it clear at the exam I was not seeing clearly and was not happy, things should have been adjusted at that time. I didn’t go back because I had no trust it would be fixed the second time when it was refused to be addressed the first time. He also tried pushing dailies on me knowing I’ve worn biweekly for 15 plus years and expressed no interest in changing let alone changing contact brand. It wasn’t until the significant price difference vs insurance coverage was called out that I was able to successfully get the script written in the biweekly ones I wear. Overall terrible exam experience and was left with unclear vision for a month while waiting to be seen elsewhere. Thankfully I choose to NOT get glasses in the prescription he wrote (also inaccurate per other appointment) and while I did fill the contacts script because I needed SOMETHING while I waited to be seen elsewhere I filled with 1800 contacts who has a guarantee if given a new prescription so I can exchange.