I truthfully contemplated for a very long time if I wanted to write a review for this place, and what it would entail. Honestly, if you value yourself or respect your person at all, go somewhere else. They seem nice and friendly at face value, but the business side of it is so poorly ran that the few friendly faces do not make up for the rest of the establishment. 1. My appointment was at 5:15 and I wasn't seen by the doctor until 6:45. The doctor herself was nice, hence why I went back and forth on writing this review, but really that lack of respect for my time was out of control. 2. When I finally sat down to by the glasses I wanted, nothing was explained about the lens, the options, the additions or anything. If I happened to not know that I wanted thins frames, they never would have asked. It's like their lapse in functioning on time for me originally bled into this meeting and they wanted to "make up" for my time by rushing me out without any help to really figure out what it is I need in glasses. 3. Cherry on top - they said I would get a text when my glasses were ready.. never got it! I tried being polite and waiting a few days, especially during the holiday season, giving them the benefit of the doubt. Que one month later, I go in and ask about my glasses... turns out they'd been there ready for almost THREE WEEKS. When I said I never got a text I was dismissed SO FAST as if I was the liar, not that their system maybe doesn't work right? And what, no phone call to confirm I got the text? They really couldn't give 2 cents about customer service, so if that is something you care about, go somewhere else.
