LensCrafters

Monica at LensCrafters was incredible! She made the entire process of choosing my Meta glasses easy and enjoyable. Her knowledge, patience, and genuine care helped me feel confident in my decision. She really listened to what I wanted and guided me perfectly. I’d highly recommend Monica to anyone looking for great service when buying glasses!

I was really excited to visit LensCrafters because my husband had a great experience there with the doctor. Booking was easy, they sent all paperwork ahead of time, and I received a reminder call. The front desk staff was welcoming and professional overall great customer service from the team. Unfortunately, my experience during the eye exam was very disappointing. The doctor started off nice, but quickly became impatient and dismissive. When I needed to adjust slightly to get comfortable with the machine, she responded rudely instead of making sure I was positioned correctly. During the vision test, I felt rushed and talked down to while trying to give accurate answers. At one point, after I answered, she said “oh thank you,” but in a rude way which felt very unprofessional. That’s when I decided to stop the exam and leave. It was honestly a bummer because everything else was so positive, and I was really looking forward to my visit. Maybe it was just a bad day, but based on my experience, I would not recommend this doctor especially if you’re looking for someone patient and understanding.

"Our experience was very satisfactory. The place, ambience, and inventory were excellent. The optometrist was very thorough and did an outstanding job. Above all, at the store, we were taken care of by Joy, who was incredibly kind, professional, friendly, and respectful. She remained focused, detail-oriented, and patient with us until we found exactly what we liked. She was both thorough and efficient. We are very happy and thankful for her outstanding service!"

Avery has been amazing. He’s been a huge help, and I’m truly grateful for everything he’s done. I really appreciate his service.

After getting a replacement pair of glasses under my warranty within a few days, a screw in my frames continued to loosen every couple of days. I went in and talked to the manager and sales lady and was told that since my protection warranty was up, there was nothing they could do. This new pair of glasses came with a screw that would not stay tight and basically I was accused of stripping the screw out and told that I should never tighten the screw in my own glasses. When I asked if I was being accused of stripping the screw I was told no however no one else has touched my glasses so they’re recommendation was for me to make a two hour round-trip drive and spend $75 in gas every two days to have them personally tightened the screw. If these have been the original pair and I hadn’t purchased the warranty, they would’ve been good to go for 30 days so I don’t understand why this replacement pair wouldn’t at least come with the same 30 day manufactured defect warranty. It has a manufactured defect and they refuse to hear it. I will not be buying glasses here again and I don’t recommend anyone else do either.