Vision Faire Optometry

The doctor and staff at Vision Faire Optometry are excellent, prompt courteous and friendly. Our glasses prescriptions were done perfectly. We recommend them to anyone that needs an optometrist . G & C

It was easy to get in for an appointment. The doctor and staff were friendly. It was a good experience overall.

I was greeted when I walked in. Reception was friendly. I waited only a couple minutes before going back for some preliminary tests. Then I went into another room and waited 2-3 minutes for the doctor. She was amazing. One of the friendliest women I've ever met. Very kind during my exam. She explained everything very well the entire time. When she was done I was taken out to pick new frames. I waited for maybe a minute and someone came to ask me about my preferences. She then spent 15-20 minutes helping me choose frames until I found ones I loved. She never made me feel rushed. I had the best experience coming here. I'm so glad we chose this place.

I am very iffy about this place because I love my optometrist since I have nothing but great visits with her, it's just the other staff mostly. 1st bad exprience: My insurance already covered for frames/lenses and I wanted contacts so I asked the staff THREE times if they were covered. Once when making the appointment, one time before going to the appointment, and one last time at the appointment. There were even two staff members looking at my folder and they said that it was covered. Once I left they said I had to pay out of pocket. 2nd bad experience: One of the other staff members, I believe she was another optometrist but she was very passive aggressive with me. I had the wrong prescription done for my lenses so I had my prescription redone and I needed them to send the frames for new lenses-- the staff member wanted me to wear my glasses anyway because the prescription was barely different. "See isn't that clearer than nothing?" She even wanted me to wear the old prescription while the new lenses get made. Why why why would you tell someone to wear one prescription until you get the new ones just to adjust to those? It may not be a huge difference but it's still a significant enough difference to have to adjust. That just causes more strain and headaches for me 🤦‍♀️

I had issues with this office 4 years ago, and I guess somethings haven't changed. Went in on May 2nd for my appointment with the promise that we would have our contacts and glasses within 7-10 business days, that did not happen. Our contacts came in on time and so did my wife's glasses. My glasses came in yesterday 5/24; 22 days later!!! When I followed up on my glasses the first time they told me the lab cut the wrong lenses for the frames, only to be called back and be told that my frames were now lost... So were the lenses cut wrong or were my frames lost... I still have no idea. I had to go back in and pick a new frame because the ones that were "lost" were discontinued. The lady told me that it would be another 7-10 business days because they would need to order the frames from the manufacturer 3-5 days (guess the original mistake didn't qualify for an overnight rush delivery, to make good on their mistake), and then send them to the lab for the lenses to be cut. Meanwhile my wife was having issues with her contacts, they didn't fit correctly and her vision was blurry. She called to follow up and come to find out they gave her the wrong prescription... Well they aren't taking responsibility, because they "don't know how or where these contacts came from". When I brought in the contacts to show them they were the wrong ones, every lady in the building had a deer in the head lights look, and no one had an answer. Like every business they offer a product and a service and like other businesses mistakes happen, or the products good but service is bad or vise versa. This place fails every category, the product wasn't what we paid for or received in the time given. And the service was awful.. During this entire process my wife and I were given attitude and made us feel less than. Ultimately we left with very nice glasses, and we will wear them hoping we get the inevitable question "where did you get those glasses? They're nice". Because I am going to enjoy letting everyone know where exactly I got these glasses and how horribly Vision Faire Optometry conducts business.