LensCrafters serves patients in Mission Viejo and the surrounding part of California from its office at 30 The Shops At Mission Viejo. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames and contact lenses. Insurance accepted includes EyeMed, Superior Vision, Aetna Vision and Cigna Vision (12 plans in total). 8 doctors are listed here, including Joshua Gardner, OD, Lawrence Stern, OD and Yaadam Jobe, OD. You can walk in without an appointment. Call (949) 364-4010 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Hours not published — call ahead.
Currently closed. Times shown in America/Los_Angeles. Holiday hours may differ.
Vanessa McNeil at LensCrafters in Mission Viejo was absolutely wonderful. She was warm, attentive, and made the entire process easy and stress-free. She listened carefully to what I needed, explained things clearly, and made sure I was completely comfortable with my choices. Her professionalism and genuine care stood out. Thank you, Vanessa, for the excellent service.
Great experience at LensCrafters! Everyone was very friendly and helpful. We walked in and they were able to accommodate us. They also took the time to find a coupon for my transition lenses, which I really appreciated. Great customer service overall!
The customer service here is impeccable. I came into the store and was promptly and warmly greeted and I told them I needed my sunglasses fixed. They took my glasses to the back where Sar worked on them and fixed them to perfection. He replaced a nose pad, tightened the frames and made sure it fit me perfectly. When I went to pay he informed me that the service was free! I was pleasantly surprised. Everyone in this store was so friendly and welcoming and I highly recommend them! They really went above and beyond!
They have a decent collection and friendly staff when it’s time for a purchase, however when what you get is not correct and it’s time for them to fix it, that’s when the problems start. They have a 30 day satisfaction guarantee deal which is great but in reality they do all they can to blame it on you. In my experience, I got my new glasses and saw a line on both lenses when looking closely at screens. First they blame it on my prescription and sent me back to my doctor, then they rebuilt the lenses couple of times and at the end they told me I’m way past the 30-day, I came back too late, … to refuse a refund. Extremely awful customer service at that point. At the end I managed to get a refund but after I asked for a manager. This whole process was 4 months. I normally don’t leave low reviews but it was truly a frustrating experience for me unfortunately, just trying to give others a heads up.
I had a great experience working with Avin while shopping for sunglasses. She was incredibly friendly, knowledgeable, and professional throughout the entire process. She took the time to understand what I was looking for, explained the different styles and lens options clearly, and helped me find the perfect pair without any pressure. Avin’s customer service was outstanding—she was patient, attentive, and made the whole experience enjoyable. Her expertise and honest recommendations made me feel confident in my purchase. I highly recommend asking for Avin if you’re looking for excellent service and someone who truly cares about helping customers.
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