I came into this store today to purchase new Meta displays glasses, and unfortunately had one of the worst customer service experiences I’ve ever had. I was assisted by a gentleman named Steven, who was unfriendly, barely smiled, and showed no interest in helping me.
Because my eyesight isn’t perfect, I kindly asked if he could simply turn on the display in the glasses so I could make sure I could see it clearly before making my purchase. It would have taken five seconds. Instead, he gave me a very stern “No” with no explanation and poor body language. He said he had someone waiting for a demo, but I wasn’t asking for a full demo, just a quick check to see if my vision worked with the product. I asked again, clarifying that I didn’t need a demo, and again got a harsh refusal with an unfriendly expression.
It was disappointing and uncomfortable. Customer service should be helpful and welcoming, this was neither. I honestly wish I had gone to the Colma LensCrafters, where the team has always been far friendlier and more professional. Steven should probably not be in a customer-facing role if this is how he treats paying customers.
To make things worse, the store locks its doors while customers are inside. I understand wanting to prevent theft, but this feels unsafe and could even violate fire safety codes.
If I could give zero stars, I would. I cannot recommend this location to anyone looking for a positive shopping experience.
