LensCrafters

Very pretty store, sad to see it being run the way it is. A couple of gentlemen present were pleasant but the manager Sheila seemed more interested in what sounded like office gossip than she did attending to guests. She was fairly unpersonable, like lifting a finger was unbecoming of her. Very odd experience and not a very welcoming environment. Took my business across the street and it was much more upbeat.

I really appreciate the top notch service at LensCrafters. They have been very accommodating in making sure I get glasses that work for me. I do not have a simple prescription and they have been working with me to make sure I get what I need. They also took their time in helping me select the frames and lenses needed for my particular needs. Thank you so much! Highly recommend!

JR the associate who helped me could not have been more helpful or accommodating of me needs. Excellent service and highly recommend this store. Although the national chain website advertises glasses in an hour many of the stores no longer have an inhouse lab so that option is not necessarily available. Still highly recommended

I rarely leave negative reviews, but this was the worst retail experience I have ever had. On November 24, I brought my own Tom Ford frames to this store to have lenses made. I was told the process would take about 10 days. After weeks of silence and multiple phone calls (all initiated by me), I received vague and impersonal responses with no clear explanation. After filing a formal complaint in mid-December, I was finally contacted. At that point, I had to cancel the lens order due to the excessive delay. The store manager assured me that my frames would be returned as soon as they were received from the lab. More than a month passed with no updates. When I demanded a clear answer, I was informed that my frames had been lost while under the store’s care. The proposed solution was for me to come in and choose another frame, as if the loss of my personal property were a minor inconvenience. I declined. After multiple back-and-forth emails, the store agreed to reimburse me. I provided the original receipt showing the exact value of my frames. Instead of honoring the documented amount, the manager initially processed an approximate reimbursement amount. I had to file another formal complaint. Customer Care closed the case without resolution and redirected me back to the store. I was required to complete yet another escalation form before the correct reimbursement was finally issued — nearly three months after the original transaction. At no point did anyone take clear responsibility for the loss of my property or for the prolonged handling of this situation. The reimbursement was eventually sent, but only after repeated escalation, and without any meaningful acknowledgment of the time and stress involved. I will not return to this store. If you value clear communication, accountability, and professionalism, I strongly recommend considering other options.

I have bought 5-6 pairs (or more)of lens from LensCrafters over the years but today is any indication of future service I will not be back. I went in to have adjustment made on my daily wear glasses and my prescription glasses. The gentleman helping me was a total waste of my time and his time. I don’t know if he was having a bad day or lacked the knowledge to help me. Normally a lady(Shauna?) is there and she is all about customer service. First time for me going there and not getting good service.