LensCrafters

We walked into Lens Crafters needing some help with a repair on some lens for my wife. We were greeted immediately and asked how to help. Darrin was working and was able to help us extremely fast. The issue wasn’t particularly something they handled in shop but Darrin was able to make it work and make my wife’s day extremely better by repairing her glasses! 10/10 quick, easy and helpful!

So I came into LensCrafters in lakeside Mall today with the focus of finding some glasses that were very important to me. My aunt gave me the Wayfarer RB2140 54mm Classic I said shut down for my college graduation. They were perfect and I love them and they truly fit my face unlike many sunglasses that I tried on. Unfortunately, when visiting with some friends at a social event I placed them down on a counter and someone took them. I was greeted by Mel upon entering into the store with high energy, attention, and a focus to help. I shared with her what I was looking for and she helped me search extensively and unfortunately we would not able to find anything even though she did as much as she could in the moment because the glasses have now evolved to another version. She directed me to try Sunglasses Hut potentially and I did and I was referred back to LensCrafters to check the system to see if it was in the system to get the exact pair I was looking for because the ones I tried on did not exactly look like my version. Upon going back to LensCrafters Brittiney continued to assist me and we jumped on the tablet & searched for the original pair and found them in order through LensCrafters websites where I was able to enact my AAA discount. Brandon was very helpful and assisted in answering any questions and giving feedback in addition to supporting the efforts of both Mel & Brittiney. Francis & Dee were just as helpful as well when I asked them questions about other pairs of glasses in addition to pricing and potential fit. This entire staff is phenomenal. They all have great energy, very personable, educated on the different lens on display, intentional about helping, and want to work with you on pricing and find what is best for your budget. The sincerity and genuine nature is becoming a lost art in today's world and this location should be thankful for this staff. Usually when reviews like this happened upper management just acknowledges and praises them in a meeting and moves on, but what is fitting because of them being able to help me find something that was very near and dear to my heart from a family member and replace something that was important to me ......needs to be reciprocated to them in a financial fashion. With the current times that we are in right now, each one of them should receive an additional bonus for not only the professionalism, but their intent to help make my day better coupled with 1st class customer service. Each one of them deserves some form of bonus or financial contribution simply because of this review in my eyes because they all deserve it.

I recently purchased two pairs of glasses from this LensCrafters location after previously having a great experience here several years ago. Unfortunately, my first interaction with one employee was disappointing. From the moment I walked in, I felt the communication was abrupt, dismissive, and lacking the basic courtesy you expect when making an important purchase. I experienced a second uncomfortable interaction with the same employee a couple of days later when I returned after receiving a text that my glasses were ready. While I completely understand that the store was closed, I did not appreciate being spoken to in a raised and confrontational tone when I simply had questions about my pickup notification. Fortunately, I was later assisted by Brittany and Mel, whose professionalism completely changed my experience. They were patient, knowledgeable, welcoming, and never made me feel rushed while I considered a significant investment in my vision. Thanks to their outstanding customer service, I ultimately purchased two pairs of premium glasses totaling nearly $1,400. I'm leaving three stars because I believe the excellent service provided by Mel, another lady and Brittany deserves recognition. At the same time, I hope management addresses the inconsistency in customer service so every customer receives the same level of professionalism and respect that these two employees demonstrated.

First time at a LensCrafters ever. A young lady by the name of Mel helped me with the whole picking of my glasses, explained to me the great deal they had going on, in full detail. She had a great personality and was very patient waiting on me. Everyone else seemed very nice and helpful, also. Will definitely go back next year. It was a pleasant experience.

Quineka provided exceptional and consistently outstanding customer service throughout the entire experience. She made the process smooth, stress-free, and comfortable. Her explanations were thorough, clear, and detailed, ensuring that I fully understood every aspect without having to make assumptions or ask additional questions. Her professionalism, knowledge, and attention to detail truly stood out. She delivered an excellent customer experience and is a valuable asset to the organization. However, the store manager, Mel, a Caucasian female, did not demonstrate the leadership or managerial qualities one would expect in her position. She approached the station where we were seated, picked up the glasses I selected for purchase to check their price without addressing either Quineka or me. There was no explanation or acknowledgment of her actions, leaving me confused as to why the price of my selected eye wear was a concern at that stage of the transaction. As a customer, I found this behavior disrespectful and unprofessional. Mel's actions conveyed that the bottom line was more important than the customer, which is not the standard I would expect from someone in a leadership role.