LensCrafters

I had an outstanding experience today with Dusty at the Woodland Mall Lenscrafters. I had a new prescription, but wanted to keep the same frames. Dusty helped me by telling me all my options to save the most money for my new RX. He was very personable and helpful. He could teach seminars on exceptional customer service.

I am normally not one to leave reviews, I tend to think every one will have separate opinions of their experience, but, I came to look at frames, was not greeted when I came in, and no one came up to ask if I needed help while I was there. This was not my first time in this particular location with out being greeted but at least I wasn't told when they close, which I normally am, making me feel like I need to leave sooner. While they have a large selection, when looking at different options, I was not told I could also see different colors for the same frame until I found it myself on their wall display. Truly did not feel as though I would have the chance to place an order as they all seemed like they were too busy to work with me, even though there was only one other family in with me. Not impressed with the repeat behavior I have experienced with this location.

Please excuse the length but after you read then you will understand! I ordered Meta 3 ($499-$599 glasses from Lens Crafters in Woodlawn Mall, Grand Rapids, Michigan! I’m so up set and distraught!! I meet with Emma explained what I NEEDED in my glasses and transitioning was the main due to my eyes being sensitive to light/Sun! She asked me what color….I picked grey and want the darkest of dark. I picked my glasses on 6/21/26 and used them on 6/22/26. Lo and behold NO TRANSITION TENT 🫪😡😡😡😡!! For one these glasses are not cheap especially the newest: latest. I was using up my FSA and my vision insurance because my employment was ending on 6/20/26! I call LensCrafters in Woodland Mall Michigan on 6/22/26, I was on hold for a long time. The guy came back. Said, I thank for your patience but I’m sorry it and I know this was our (Emma) mistake. Put me on hold again. Then came back and told me that I would have to pay 300+ dollars to have transitions added in. Why???? should I as a customer have to pay for a mess up that Emma made and not me!!! I should not have to pay for her mess up!!! That is her fault and is Lynn Crafters’s fault not my fault. And when LensCrafters cannot do their job right or uphold and take responsibility for what they messed up and rectify it is ridiculous and unprofessional! As a new shopper with them I feel disappointed, upset, mad, very EMOTIONAL FOR future shopper getting META glasses OR any other glasses. When placing your order you better check, double check? and double check. And when you pick them up, you need to check, double check, and double check.!!!!!!! If not, they will do you wrong not rectify their mistake!! I am literally sick to my stomach because I have expensive glasses Meta and what can I do with them? If I want some clear glasses I would’ve bought some clear glasses. However, I know due to having sensitive eyes that I need transitions on my glasses. I will let everyone know not to do anything with LensCrafters at Woodland Mall and Grand Rapids Michigan. And I pray that the other LensCrafters in different states or other LensCrafters in the state of Michigan rectify their mistakes and not put it off on the customer!!!!!

2nd year coming here, each time was great! Dr jones was great and super helpful! As well as Azariah (I hope I spelled his name correctly 😅) he was great and super friendly from the second I walked in, to helping pick out which glasses worked out best for me! And even coming in to pick up my glasses! The entire staff was great and friendly! Highly recommend:)

Very eye catching selection for both regular eye glasses and sunglasses. Very happy with the knowledge and helpfulness from Yamilet. She was very patient as I tried many different pairs of glasses on and could not make up my mind. I almost stayed with the glasses I had brought in from years ago. She showed me all the plans and services and complete information on all the glasses. Thank you kindly, Dianne R.0lson