LensCrafters

I have used this store for the last three years and will continue to use and recommend it. Both the eye exam and the sales went very well. The staff at both have always been great and friendly. Highly recommend!

Update: Emma and Chris went out of their way to help me address the questions and concerns I had on my glasses. They were also a wealth of knowledge about Oakley glasses and it was great to learn so much about them. Original Experience: When I went in for my yearly eye exam I had a fantastic experience and was able to get my prescription updated. They also found a possible issue with my eyes and suggested a follow up in a couple weeks. Which is a great level of care over a possibility. Emma was very patient and kind as I picked out 8 different pairs of glasses that I thought I would like. After a couple ideas and telling her what I liked about my current glasses vs what I didn't like, she helped guide me to the pair I picked out. The glasses only took a couple days to get to the store and worked out great when I put them on. This was my first time getting transition lenses and Emma took extra time to walk me through how they would work. I am very happy with my experience. I would highly recommend that anyone looking a for a new set of glasses or eye exam. Thank you again Emma for all of your help.

This location needs a lot of work. Disappointing, ineffective. Every time I've gone in, employees are preoccupied on their phones or playing with their nails. I purchased a pair of Rx Oakley's in late March/early April. After insurance, I paid close to $400. The year before, I purchased a pair of regular Oakley's for day-to-day use (about $300) with no issues. During a recent vacation, the frames came apart twice; one arm came off randomly and then a lens popped out while gently applying pressure (using a microfiber cloth purchased from this store). I've owned various pairs of Rx sunglasses through the years, including Oakley and Ray Ban, and have never had this occur. I thought you get what you paid for? On that vacation, I twice had to make a stop out of state as I didn't want to risk making the issue worse by repairing myself. I came into the store on June 8 upon returning and explained the situation. The gentleman assisting me was effectively useless. I was told there was nothing that could be done when I requested a repair of the frames. A female co-worker on her off day happened to overhear and offered to reach out to a regional manager and call me the next day. I decided to remain patient, but ultimately never heard from her or anyone despite the offer. While I was in store, I filled out an online warranty claim at this gentleman's desk which took probably close to 20 minutes. Finally, after hearing nothing from the store, I made another visit on 6/22. The same gentleman was there and acted like he had no knowledge of anything and had a deer in the headlights look. He told me he would look into why I wasn't contacted. I highly doubt he relayed anything. Between the two trips to fix these glasses on vacation out of state and the country, the 6/8 visit, the 6/22 visit, and ultimately when I return to place the lens back in the frame, that's FIVE visits to repair glasses that are not even 90 days old. I am extremely diligent and they stay in a case at all times and only use LensCrafters cloths to periodically clean. Infact, that's about all the gentleman on 6/8 did was clean my lenses. I'm not sure how that's supposed to fix the shotty job of constructing the frames that took place. Why am I making a handful of trips to resolve this plus mailing the frames back to Oakley when LensCrafters should be taking the initiative to do so? They can't be bothered to lift a finger or live up to the promises they made.

Derek, the associate who helped me select and order my glasses, was great! He was very patient with me as I asked detailed questions about the paperwork and lens options. Highly recommend him!!

Staff and the Doctor were great. I had no wait. They were friendly, easy to talk too, and informative. Great experience from start to finish.