LensCrafters

I had an excellent experience at LensCrafters in Hanover, NJ. From the moment I arrived, everything was well organized, efficient, and right on schedule. The staff handled my insurance seamlessly, making the entire visit stress-free. Dr. Mary Wu, O.D., was outstanding. She was patient, compassionate, and an excellent listener. She took the time to thoroughly explain my eye condition, provided helpful education, and offered thoughtful recommendations that made me feel informed and confident about my eye care. I truly appreciated her caring and professional approach. Nicole, who helped me select my new glasses, was equally wonderful. She was sincere, genuine, and took the time to help me choose frames that complemented my face shape, hair color, and skin tone. I never felt rushed, and her guidance made the process enjoyable. This was one of the best eye care experiences I’ve had. The professionalism, kindness, organization, and attention to detail from everyone made a lasting impression. I would absolutely return to this LensCrafters location in a heartbeat and highly recommend it to anyone looking for exceptional eye care and outstanding customer service.

I had an amazing experience at LensCrafters thanks to Nicole! She was incredibly knowledgeable, patient, and genuinely cared about finding the perfect pair of glasses for me. She answered all my questions and made the whole process feel effortless. If you need eyewear, ask for Nicole you’ll be in great hands!

I recently stopped by this store to purchase new lenses. I was immediately greeted by Allison, the assistant manager, who made my shopping experience stress-free. She was incredibly helpful from start to finish. She balanced multiple tasks, while giving me her personal attention whenever I had a question. Allison took her time with me and never made me feel like I was rushed. She explained each step of the process in detail, making sure I knew what I was purchasing, the cost of each item, and the length of time it would take to receive my lenses. I will be returning to the store in a few weeks to pick up my lenses. Because of her professionalism and courteous attitude, I will be purchasing my contacts from her, as well. Again, thank you, Allison, for your assistance. I highly recommend asking for her!

Dr. Malik was very thorough and explained everything clearly to me regarding my changed eyewear prescription. Robert was great in explaining the in-store promotions versus my insurance and was able to get me a better price. Thanks to the others in the East Hanover, NJ location who made this a great experience.

I had a wonderful experience with Davida at Lens Crafter in East Hanover. WhiIe in the store I had ask her to assist me with picking out the correct frames and ended up having one of the best customer experience I've had in a very long time. Davida was professional, kind and caring during my interaction with her. It was important to her that besides style I had the right frames for my intended use. I didn't feel rushed to make my decision on the contrary I felt like I met an old friend. On a very bleak week for me, she restored my faith that there are good and caring people in the world even it's to make sure you'd be happy with your purchase and more. In a new world where people are being replaced with AI, nothing beats a real person, who provides real touch points in providing excellent customer care. I felt confident in leaving the store that I had chosen the right pair of frames and since I was from out of State that It would be seemless picking up th glasses in another store near me. Thank you Davida.