28 July 2026 It is my pleasure to provide the highest recommendation to the LensCrafters in Bridgewater Mall. I wish there was a way to give 10 stars to this store experience! I returned to this location today to pick up my new eyeglasses. As with my previous visit, the experience I encountered was stellar. Lori Catalano, optician, greeted me enthusiastically with eye contact, a friendly smile and positive energy as I entered the store. It was clear that Lori is experienced and very knowledgeable about her craft. We exchanged friendly banter as if we had known one another previously. She asked just the right questions concerning how I felt about the fit of the new glasses and whether my vision was improved. I explained that I recently had surgery on my left eye and perhaps that was impairing my vision a bit. Lori was so kind and supportive. She told me about the guarantees that LensCrafters offers to every customer. This immediately set my mind at ease. We agreed that I would contact my ophthalmologist for a consultation and upon return share his recommendations. LensCrafters would do what was necessary, at no cost, with their 30-day guarantee. Additionally, Lori set up the replacement of my sunglass lenses into my current frames and helped me schedule my return visit. I told Lori that she, Carmela, and Alessandra the store manager were all incredible! Lori explained that all of the employees really respect and like one another. It is clear that Alessandra’s leadership is responsible for such great testimony. What a great place to work! Please go to this store if you want the best service and experience in eyewear purchasing and replacement! You will not be disappointed! 22 July 2026 My experience today was excellent! I was a bit unsure about shopping without my wife, since I value her opinion. Carmela was really great! She seemed to naturally understand exactly what would look good. Carmela was professional, very kind, intuitive, patient, and knew the products available that would fit my needs! I have used and purchased glasses for many years and this was the best experience ever. I am confident my wife will be pleased with my new glasses!
