About a year ago I had a warranty issue with my Meta glasses. I came to this lens crafters and they didn’t have another 50in pair of Meta Glasses to switch out so I could swap out my frames. They took my info down and said they would call when the glasses were back in stock. I received a $300 warranty replacement letter that was good for up to a year. I waited a few weeks and ended up purchasing another pair from someone else since I needed my glasses and I never received that follow-up call.. I came back to Lens Crafters about 9 months later and they were able to honor my warranty letter and replace my Meta glasses and lenses. However, they had to take back my lenses from the glasses that I had to replace because they couldn’t replace them from before. So now I have a working pair of Meta glasses that are useless because they took the lenses and my new pair that are very nice. I asked Wendy, the manager if there was some way I could keep the original lenses since it’s there fault that I had to spend the extra $300 to replace them from before and the lenses were basically going to be disposed away. Unfortunately she wasn’t able to find a solution. The store was nice, clean, and helpful but I am leaving a 3 star review instead of a Stellar 5 star review because going through their warranty process cost me an extra $300. I explained to the manager before leaving this that I would give an honest review. I read reviews about Meta’s warranty issues online and I wanted to give an honest account.
