LensCrafters

I recently visited the LensCrafters location at The Westchester Mall in White Plains, NY, and I couldn’t be more pleased with the experience. From the moment I walked through the door, I was greeted with professionalism, friendliness, and genuine care. A special thank you to Sky and Sonia, who made my visit exceptional from start to finish. Sky was incredibly knowledgeable and patient, taking the time to explain my options and helping me select the perfect frames. Sonia was equally outstanding, ensuring everything went smoothly and making me feel valued as a customer throughout the entire process. The eye exam was thorough and professional, and the staff made the experience comfortable and stress-free. The store was clean, well-organized, and offered a great selection of frames to fit every style and budget. What truly sets this LensCrafters location apart is the level of customer service. Sky and Sonia went above and beyond to make sure I left completely satisfied. Their professionalism, attention to detail, and friendly personalities turned what could have been a routine appointment into an outstanding experience. If you’re looking for exceptional eye care and customer service in Westchester County, I highly recommend visiting LensCrafters at The Westchester Mall in White Plains. Thank you, Sky and Sonia, for providing such a wonderful experience!

The fitting and pick up experiences were fine. The glasses fit and the quality is good and LensCrafters did a good job of incorporating all the insurance benefits from my Medicare advantage plan. However, communication with the store during the time that they were being made was difficult as I explain below. I received a message stating that my glasses were waiting to be picked up, but I couldn’t get through to the store. This sales staff are extremely rude with customers calling and put the call on hold and don’t pick when I was calling. Sometimes they didn’t answer at all. When I posted here that the phone service was poor, I received an AI produced message feigning customer concern. Please a dose of humanity would help the next customer; a phone call with the staff about the best parking location to reach this store would have been helpful.

I've been going to Dr. Susan Rosenzweig for over 5 years now for a yearly checkup and updated contact lens prescription. In both examining the general health of my eyes and finding the right prescription, she shows great attention to detail and care for me as a patient. She's also always very friendly. I highly recommend her. Today Chelsea checked me in, and Sonia handled my contact order. Both were professional, friendly, and easy to work with.

Incredible experience. I’ve been coming here for the last couple months to get my glasses and it has been amazing. Alice and Sky truly answered all my questions and assured me that my glasses look great and exactly what I needed all while making it a fun and enjoyable experience. Highly recommend this location. The service is truly impeccable.

Chelsea “G” was incredibly friendly and easygoing, making our experience at the store a breeze. The place itself is great, and the service is exceptional throughout. The team there is incredibly patient and helpful, and they manage to multitask while still providing excellent customer care. I’ve dealt with several of the reps there, and they’re all awesome and genuinely want to help. I wouldn’t go anywhere else for my eyewear needs. Thanks for the great services, from getting contacts to picking out the perfect glasses. Even helping my kids as newer customers, and my wife and I as returning customers. Shoutout to both doctors Rosenzweig and Fernandez always striving for perfection with their patients.