I had a very disappointing experience here. I purchased my glasses only a couple of months ago, and the frame has been loose almost from the beginning. I’ve tried tightening it myself several times, but it never stays secure. I brought the glasses back to the store and explained the issue. The employee attempted to tighten the frame, but it became loose again almost immediately when I tested it. He then told me that it became loose because I was testing it and that the frame was designed to be flimsy, saying many of the glasses on display were the same. I found that explanation unreasonable. Putting glasses on and taking them off is normal daily use, and a quality frame should be able to withstand that without becoming loose every time. If simply opening and closing the temples causes the frame to loosen, that’s a defect or poor quality—not something customers should be expected to accept. I wasn’t asking for anything unreasonable—just a proper repair or another solution. Instead, my concerns were dismissed, and I left with the same problem I came in with. Unfortunately, based on my experience, I can’t recommend this place.
